Executive Administrative Assistant

Ecedra D. McGlone

: 813-***-**** **** Salem Springs Drive,

: **********@*****.*** Lithonia, GA 30038

OBJECTIVE

Seeking an executive assistant position in an organization to utilize my proven administrative background to deliver services in the best possible way.

EXPERIENCE

Office Operations Manager 8/2013 – Current

Tile Media Properties d/b/a The Tile Doctor, Marietta, GA

Responsible for administering various office duties, including AP/AR, bank and credit card reconciliations

Efficiently screen and handle all incoming calls concerning order fulfillment

Provide exceptional customer service, with support for the questions and accounting inquiries, serving as first line of customer/vendor support

Set up and handle all tradeshow related events and concerns

Maintain accountability by sending out weekly reports and monthly sales commissions to all of the company Sales Representatives

Provide critical support to CEO and VP of Operations and ensure timely resolution to any issue or project assigned to me

Product Content Management liaison for Lowes Stores.

Highlights

Streamlined the collections systems that now updates the CEO on accounts receivables weekly and has decreased past due payments by 27%.

Created a processes and procedures manual to improve workflow and documentation handling for office operations that was implemented and now followed by all administrative staff.

Liaison between product warehouses and all departments to ensure products are shipped in a timely manner and to ensure inventory has accurate counts.

Programs Coordinator 6/2007 - 7/2011

American Association of Kidney Patients, Tampa, FL

Maintained communication with management to schedule all travel and accommodation arrangements for board members traveling to board meetings and AAKP National Conventions

Responsible for planning all national board member meetings accordingly

Handled all patients concerns pertaining to member benefits, kidney outreach efforts and other member related issues

Utilized sound financial management skills to reconcile expense reports, invoices and credit card statements directly related to member services, Composed quarterly fundraising letters for organizations membership campaigns.

Highlights

Expanded the organizations distribution of kidney educational literature by 30% to other companies, physicians and nurses in the renal field by exhibiting at renal related trade shows.

Increased the number of electronic constituent donations through posting fundraising appeal letters on the organizations website and via email using Constant contact.

Strategically planned and implemented 12 meetings per year throughout the United States to increase awareness of Chronic Kidney Disease in the community.

Maintained Membership database and ensured accurate and timely updates for all statistical and demographic information obtained through surveys, polling, research and other sources to better serve the organizations constituent base.

Liaison between print/mail house and the organization department heads to ensure timely and organized service of the organization magazines, membership welcome packets and fundraising letters.

Administrative Assistant 8/2005-6/2007

American Association of Kidney Patients, Tampa, FL

Gave incoming visitors warm welcome, by greeting and attending to their needs

Maintained professional demeanor while answering incoming calls and transferred to proper extensions

Accurately processed and fulfilled all orders for renal related educational materials

Utilized hands-on skills to print and collect fundraising appeal letters

Efficiently managed inventory and stock level, placing orders when necessary

Opened and sorted all incoming correspondence.

Highlights

Entered and processed all incoming checks through the Raisers Edge system.

Created a more effective and less time consuming registration database for patients, exhibitors and speakers for the organizations National Convention

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