Customer Service Sales

WORK EXPERIENCE

Ultragem Fish and Coral

Apr. *015-Present

Online Sales Coordinator (in charge of all online transactions and correspondence)

Product Manager (order livestock daily and upload inventory online)

Website Designer

Health Net

Aug. 2012-Feb. 2014

Auditor

oAudit applications: any errors made, grammar, spelling, Medicare applications, process plans correctly.

oSustained high standards in a strictly compliance based atmosphere

Eligibility Representative

ohandled many multiple day repots for new and existing members, based on their current updates.

Attend large meetings and maintain status reports with Late Enrollment Penalties Team/ Reconciliation Team

Process application and make sure it was exactly what he member wanted.

Make sure to catch errors that previous team was not able to catch

Worked on many special reports that needed immediate attention.

Trained new members.

Broker Commissions

oSorted emails, while filing many reports for every member on the team to keep them sorted and dated correctly

Sorted all faxed items that were sent to Broker Commissions

Communicated with brokers on a daily basis to process payments and members information.

Leon’s Chainsaw and Lawnmower Shop

Sep. 2008- Jun. 2014

All Clerical functions: Typing, maintaining and documenting files, categorizing mail

Use of all basic PC programs: including Excel and Power Point

All cashier functions: validating checks, receiving and disbursing money

Customer Service: knowledge of store inventory and product information

Maintain and Clean: Display areas, restrooms, and checkout areas

Finances: Filed tax returns, governmental reports, and daily sales reports

Approve or reject, or coordinate the approval and rejection of, lines of credit and personal loans.

Excellent Communications Skills, both oral and written: Served as company bi-lingual Spanish/ English Customer Service Associate, Coordinated merchandise purchasing

Carousel Restaurant Catering; Glendale, CA.

Mar. 2013- Aug. 2013

On Call Waitress for large scale events

Abercrombie and Fitch; Glendale, CA.

Oct. 2010- Jun. 2012

Gilly Hicks Sales Associate and Cashier

Assisted in reaching daily sales goals, while providing customer service

Maintain sales floor and stock items throughout store

Porto’s Bakery; Glendale, CA.

May 2011- Dec. 2011

Cashier and Waitress

Provided high level of customer service in a fast paced and extremely high volume work environment

Demonstrated excellent communication skills in a demanding environment

Burbank Pizzeria and Pasta; Burbank, CA.

Apr. 2009 - present

Restaurant Manager, Financial Manager, Cashier, and Waitress

Managed payroll and daily sales reports

Deliveries, food preparation, quality assurance

VOLUNTEER WORK EXPERIENCE

Blue Shadows Mounted Drill Team; Agua Dulce, CA.

May 2008- Present

Troop Captain/Leader and Mentor

Manages and supervises weekly practices with 12-16 members

Instills riding skills, leadership, and discipline through guidance

Manages troop finances, all event planning, and parental interfacing

Glendale High School Lacrosse Team; Glendale, CA.

Jun. 2010- Present

Coach

Mentor to team members and students

Instructed: game rules, regulations, and fundamentals

EDUCATION and TRAINING:

Glendale Community College, currently attending (AA completed in 2015)

Typing Course Completion, Currently Averaging: 58 words per minute

Emergency First Responder Certified, A.E.D. and C.P.R. Certified

Glendale High School Construction Academy Graduate

High School Diploma From Glendale High School, 2010

REFERENCES:

Lee Wax; Probation Department 310-***-****

George Rossi- Current Emplo 818-***-****

Armon Papikian: Owner of UltraGem (Current Employer) 818-***-****

Renae Kerner; Mentor, Glendale Police Officer

and Blue Shadows Coordinator 818-***-****

Thomas De Leon; Previous Employer 818-***-****

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