Customer Service Project
Resume:
KEVIN WHITFIELD
NEWPORT NEWS, VIRGINIA, 23602
***.********@*****.***
CAREER OBJECTIVE
To maintain a clean, safe, comfortable and tidy environment for either private households or commercial establishments
QUALIFICATIONS SUMMARY
Attention to detail
customer focus
a good level of physical fitness
reliability
listening skills
adaptability
good customer service skills
planning and organizing
good powers of observation
team work
strong communication skills
integrity
the ability to defuse potentially violent situations. honesty
high energy levels
WORK EXPERIENCE
NADIA HAIRSTYLESNEWPORT NEWSVA
HousekeeperApril 2014 - Present
Plan and prepare employee work schedules.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards. Perform or assist with cleaning duties as necessary. Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Establish and implement operational standards and procedures for the departments supervised. Investigate complaints about service and equipment, and take corrective action. Maintain required records of work hours, budgets, payrolls, and other information. Check and maintain equipment to ensure that it is in working order. Recommend changes that could improve service and increase operational efficiency. MAD CHEF WASHINGTON DC
Door SecurityMay 2009 - February 2010
Refuse admittance to undesirable persons or persons without tickets or passes. Settle seating disputes or help solve other customer concerns. Assist patrons in finding seats, lighting the way with flashlights, if necessary. Search for lost articles or for parents of lost children. Direct patrons to restrooms, concession stands and telephones. Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
Give door checks to patrons who are temporarily leaving establishments. Manage inventory or sale of artist merchandise.
managing crowds to avoid crushing and queue jumping EDUCATION
SUITLAND HIGHDISTRICT HEIGHTS VA
FLATWOODS JOB CORPSCOEBURN VA
G.E.D
Vaild Drivers License
10 Hour O.S.H.A
Plumbers Apprentice Certificate
ADDITIONAL SKILLS
Liberty House Ministries, Suitland, MD-provided audio-visual services for church painting; Camp Bethel, Wise, VA- demolition and removal of septic tank for community project; utilized hand tools and jack hammer.
Operate a sissor lifts, assemble/dismantle torches, Leadership Course 16hour Qualified Hand Tools Viper, D60, D45A, SA270, Cobra 721, HD22, RS22, R25,Rocket, XT540, various saws/drills, hammers, plumb bobs, levels, chain pipe cutters, ridgid
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