Victoria Tyson

*** **** ****** ***********, ** 252-***-**** acq6wr@r.postjobfree.com

Technical Support Administrator/Analyst

Upcoming Beaufort County Community College graduate offering a strong academic background in IT and Programming combined with excellent internship experience.

Consistently recognized for technical troubleshooting skills used to rapidly resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Beaufort County Community College – Washington, NC

A.A.S. Computer Programming and Information Technology GPA: 3.7/4.0

Concurrent Employment with College Studies:

CTS – 289 System Support Project, Beaufort County Community College (2012 - 2012): Shadowing my instructor and working independently on the restructuring of classes. This includes but not limited to moving computer work stations, installing UPS’s, installing new work stations, re-imaging, networking, and printer set-up.

Tutoring, Beaufort County Community College (2012 - 2013): Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments in Perl programming, Visual Basic programming, Microsoft Windows PowerShell programming, C++ programming, Linux Fedora 13 OS, Excel, PowerPoint, Access, Word, Web Design, Cisco networking, and Windows Server 2008.

Technology Summary

Certifications:

CCNA Discovery and CCNA Exploration

Systems:

Linux Fedora 13, Windows /NT/2000/XP/7/8, Mac OS, Microsoft Windows Server 2008 & 2012, Microsoft Windows Server 2008 R2

Databases:

Access, Relational Databases and Donation Tracker

Languages:

Visual Basic, HTML, XHTML, C++, Perl, Java

Software:

MS Project, MS Visio, MS Office Suit i.e. Word, Excel, PowerPoint, Publisher, Access, OutLook, MS Visual Studio 2008 & 2010, J Creator LE, MS Expression Web4, DZ Soft Perl editor, BlackBerry desktop, VM Ware player, Magic disc, Donation Tracker DBA, Constant Contact DBA, AutoCAD, SolidWorks, and Compress

IT Experience

Carver Machine Works – Washington, NC

IT Administrator (2012-present) I maintain the company's IT network, servers and security systems. Provide helpdesk support and resolve problems to the end user’s satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Document internal procedures. Assist with onboarding of new users. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. Install, test and configure new workstations, peripheral equipment and software. Maintain inventory of all equipment, software and software licenses. Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in Active Directory. Perform timely workstation hardware and software upgrades as required. I also maintain all of the computerized equipment out on the manufacturing floor i.e.: water jet, HAAS, Balancing machine.

Beaufort County United Way – Washington, NC

Community Relations Specialist / Administrator (2010 - 2013) handled technical troubleshooting within a small environment; including Outlook email issues, and printer networking. Helped the Executive Director organize and understand his network directory. Set up email constant contact within Donation Tracker for monthly newsletters to be sent out to the people who make donations.

Selected Contributions:

Set up Beaufort County United Way’s Facebook page. We want the community to become more involved.

Working on the Beaufort County United Way’s website so that the community can see what United Way is doing for Beaufort County.