Customer Service Manager
Resume:
Eddie Ramos
**** ****** ****** *******, ** *****
**********@****.***
Objective
To obtain a full-time position, at a stable company, that will give me the opportunity to utilize my skills and experience, while displaying initiative in a team oriented environment that challenges my abilities and recourses.
Education
Job Corps 2006
Experience
LKQ Pick A Part Houston, Texas May, 2014 – June, 2015
Dispatcher/DMV Supervisor
Scheduled and coordinated driver’s daily activity.
Maintained a pay log for all drivers.
Handled all vehicle transactions, purchasing titled vehicles, maintaining records and distributing checks to customers.
Handled all office accounting, entered and balanced checkbook, daily reports and closing.
Data Entry, maintain a detailed log of all vehicle purchases and vehicle description, money paid, checks written and customer information
Provided excellent customer service to over 70 customers daily.
Handled billing and invoicing for all crushed vehicle purchases, and all recyclable automobile parts and fluids.
Interactive Response Technology Houston, Texas February, 2012 – April, 2013
AT&T Agent/Customer Service (in-coming call center)
Answers customer/client request or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
May be required to work in one or multiple queues/skill sets over various customer contact channels.
Responsible for improving customer retention through programs and service provided to the customer.
Utilizes mechanized systems to initiate and complete service orders and handle customer request
Continually maintain working knowledge of all company products, services and promotions.
Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.
Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
World Finance Corporation Pasadena, Texas January, 2009 - February, 2010
Assistant Manager
Review application for new loans. Obtained a verity of information and documentation from individuals applying for new loans, including proof of income, references and credit check.
Prepare/process new and renewed loan accounts for approved loans.
Preparation of a wide verify of correspondence for delinquent loans and/or collections.
Preformed normal clerical tasks including, coping, scanning, alphabetizing files, answering and placing calls regarding loans.
Wayside Auto & Truck Parts Houston, Texas October, 2007 - January, 2009
Sales Representative/Dispatcher
Cashier; greet and assist customers as needed. Open and close register/credit card machine. Provided daily report.
Maintain delivery orders and provide drivers with daily work load. Provide invoices o contracted consumers on work orders. Print and respond to all incoming inquiries on delivery/work orders.
Assisted office accounting manager with any clerical duties, including payroll, funding and license.
Skills
Bilingual English/Spanish
Typing: 45 wpm
Proficient in internet research.
Excellent Customer service skills
Great Communication Skills
Able to prioritize and multitask.
Microsoft Word/Excel/Outlook.
Detail Oriented
References
Available Upon Request.
Contact this candidate