Customer Service Sales
Resume:
Brian P. Rabel
** ******* **. ******, ** *****
********@*****.***
Objective: To work within a dynamic organization where I can contribute immediately to its success and growth with my experience, work ethic and enthusiasm, while continuing both my personal and professional development.
Education: Bachelor of Science in Business Administration, May 2006 – John Carroll University, University Heights,
Ohio
Major: Marketing and Logistics
Computer MS Excel, MS Outlook, MS PowerPoint, MS Word, MS Access, SAP, IBM Sterling TMS, SalesLogix,
Skills: Crystal Reports, CZAR Lite Modules, PC Miler, Herman (Third Party Proprietary Software), Arzoon TMS
Work Joann Fabrics Inc., Hudson, Ohio – January 2011 to Present
Experience: Transportation Analyst II
Manage the daily routing of inbound shipments to Distribution Centers utilizing dedicated and contracted carrier bases, while managing to the annual transportation budget.
Managed time specific deliveries for over 300 New, Remodel, and special project stores per year utilizing small package, LTL, Truckload (brokers), and Pad Wrap/Special Handling Carriers.
Developed and implemented a routing matrix for consistent vendor shipments to minimize cost and time for each project.
Created and maintained department metrics with service reports for carriers and vendors in order to analyze the data and suggest and implement improvement measures
Managed the inbound transition of three new, dedicated carriers to maximize the efficiency and utilization of the fleet.
Department lead for testing implementation and training of new Transportation Management System
Responsible for auditing and approving all fixture related transportation invoices and freight claims.
Managed vendor compliance for all transportation related violations according to service level agreements.
Group Transportation Services (GTS), Hudson, Ohio – June 2006 to January 2011
Logistics Analyst
Manage all facets of the analysis process and the GTS contract carrier administration process
As senior analyst, coordinated proposal/contract pricing workflow for department
Calculate cost and charge scenarios to determine acceptable gross margin levels by using prospect freight invoices to determine potential problems
Create various ad-hoc reports to support new contract pricing and ongoing customer margin analytics
Responsible for monitoring, adjusting and implementing changes in the weekly fuel surcharge calculations
Ensure that new contracts/customers are properly loaded into the GTS applications for timely and accurate billing
Created and maintain current documentation of logistics analysts processes and procedures
Wing Stop, South Euclid, Ohio – September 2005 to May 2006
Sales Associate to Assistant Manager
Managed all aspects of the operation, including bookkeeping, inventory management, food preparation and customer service functions
Trained and supervised new employees for multiple locations
Excelled at in-store customer relations
Simon Roofing Inc., Boardman, Ohio – Winter 2006
Intern
Procurement of services to support project schedules and budgets
Provided front office support to field project managers
Pepsi America’s, Northeast, Ohio – May to August 2002 thru 2005
Merchandiser
Traveled to various retailers to maintain shelf and inventory levels, forecasted sales, and place orders for each individual retailer
Displayed problem solving abilities to build displays and minimize back room inventory to the allotted space
Warehouse Loader
Worked in a team environment to build all orders and load them onto specified trucks for delivery the following day
Activities
and Interests: Spending time with my wife and daughters, playing soccer, running, and golfing
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