Customer Service Manager

Susan E. Maywald-Riter, CPT

**** ***** *********

Griffith, Indiana 46319

**********@*******.***

Cell 386-***-****

Qualifications - Licensed Phlebotomist, Special Collections, Medical Terminology, Venipuncture and Microtechniques, Clerical Skills, Safety and Infection Control, BLS/CPR Certified, Organizational Skills, Blood Pressure, Interpersonal Skills and Dependable.

Clinical Experience

07/14-08/14 - Murfreesboro Medical Center, 1272 Garrison Drive, Murfreesboro, TN 37128

152 Clock Hours, 300 Successufull sticks.

EMPLOYMENT HISTORY

11/12 to 12/13 - Ross Dress For Less, 813 Industrial Blvd., Smyrna, TN 37167, 615-***-**** Manager-Gloria Drew, Stock Manager Lisa McKinnon - Stocker - Production Stock and receiving, stock/display merchandise. Part-time

08/11 to 11/12 - Relocation to TN, Unemployed seeking employment, Domestic Manager.

10/09 to 07/11 - Lowes Home Improvement, 2170 Howland Blvd., Deltona, FL 32738, 386-***-**** Manager-Scott Martucci, HR-Rebecca - Head Cashier - Supervisor of cashiers/ loaders, scheduling of cashiers, customer service, phones, fax, handle returns, cash pulling/deposits, computers data entry, stock and cleaning. Part-time

09/08 to 04/09 - Clerk of the Circuit Courts, Dian Matousek, Volusia County, 101 N. Alabama Ave., Deland, FL 32721, 386-***-****, Supervisor - Heather Deem, HR - Anne Marie Wrenn - File clerk - Customer service, answer phones, check in/out/deliver files to judges for court hearings, computer data entry. Full-time

09/07 to 09/08 - Domestic Manager, Unemployed seeking employment, Seasonal/Holiday work for UPS.

05/98 to 09/07 - Coggin Deland Ford Lincoln Mercury, 2655 Volusia Ave., Orange City, FL 32763, 386-***-****, Manager - Michael Guthrie, HR - Shawnasee Christopher - Inventory Control/Administrative Assistant - Shipping/Receiving Manager, Hazardous Materials Certified, order posting/data entry, Certified/Master Certified Parts Manager, inventory control clerk, maintain parts orders, forklift operator, process claims and warranty, customer service, mail distribution, distribution of body shop parts. Full-time

12/97 to 05/98 - First USA, 600 Business Center Drive, Lake Mary, FL 32746, 407-***-****, Manager - Jodi Cundiff - Collections - Customer Service, out-bound credit collections/in-bound customer service, phones, computer data entry. Full-time

08/95-11/97 - Wal-Mart, 2620 Enterprise Road., Orange City, FL 32763, 386-***-****, Manager - Judy Martin - Jewelry Sales - Customer service, cashier, stock, make and set new displays, cleaning. Part-time

08/91 to 08/95 - Domestic manager/Household Management - Child care, billing, housekeeper, cook and chauffeur.

10/89 to 08/91 - United Parcel Service, 169th and Parrish Ave., Hammond, IN 46320m 321-***-****, Managers - Lil Warrington and Karen Landis - Clerk/Cashier - Customer service, prepare packages for shipping, load/unload pallets/trucks for delivery, deposits, maintain inventory of all shipping supplies, computer data entry. Part-time

03/86 to 06/86 - Uptown Video Sales and Service, 6000 W. Ridge Road, Griffith, IN 46319, 219-***-****, Owner - Julio Sanchez - Cashier - Customer service, computer data entry, nightly bank deposits. Part-time.

10/85 to 03/86 - Midwest Kirby Company, 8213 Kennedy Ave., Highland, IN 46321, 219-***-****, Owner - Joe Piazzo - Secretary - Customer service, Sales, out-bound phone sales. Part-time

05/85 to 09/85 - Topko-Shell Gas Station, 101 Ridge Road, Highland, IN 46322, 219-***-**** - Cashier - Customer service, stock/inventory, tank readings and nightly deposits. Full-time

05/81 to 05/85 - C & R Stationery Store, 124-26 N. Broad Street, Griffith, IN 46319, Owners - Ralph & Cecil Biederman - Clerk - Customer service, cashier, sales of office equipment, receiving/stock, created window displays, inventory and secretarial duties. Part-Time

EDUCATION

05/14 to 08/14 - TN College of Applied Technology @ Murfreesboro, 1303 Old Fort Parkway, Murfreesboro, TN 37129 - Phlebotomy - Learning the skills to perform the procedure of Venipuncture successfully. 432 Clock Hours, Phlebotomy Cert. NHA License# Y4D2S4W3 BLS/CPR Certified

08/86 to 03/87 - Purdue University Calumet, 2200 269th Street, Hammond, IN 46323 - Advanced Computer Technology, Word processing, Lotus.

08/81 to 06/85 - Griffith Senior High School, 600 N. Wiggs St., Griffith, IN 46319 - Majors in Business and English, Minors in Computer basics and Secretarial Skills.

Affiliations SkillsUSA NHA

REFERENCES

Michael Guthrie, 2655 Volusia Ave., Orange City, FL 32763 386-***-****

JoAnne Bifolco, 324 Crystal Pond Ave., Deland, FL 32720 386-***-**** ********@**********.***

Maria Berard, 1057 Parnell Court, Deltona, FL 32738 407-***-**** ********@*******.***

BarbaraAnne Molnar, 407 Preakness Dr., Thompsons Station, TN 37179 219-***-**** *****************@*****.***

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