Customer Service Representative

Aletha Lewis

*** *. ***** ******, ******, OH ****2

**************@*****.***

Ph: 216-***-****

Summary

A position where my extensive experience can contribute to your customers' satisfaction and your company's success. Currently have over 8 years working in the customer service field. Experience working with multiple software programs at one time. Have 8 years experience working in call centers and collection settings. Goal oriented representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Skills

● Customer and Personal Service

● Active Listening

● Teamplayer

● Mathematics

● Troubleshooting

● Time Management

Experience

Customer Service/Collection Specialist Mar 2014- May 2015 Crestwood Management/Byram Healthcare Beachwood, OH

● Assist all customers with payments and account information

● Responsible for the input of payment information in a timely manner. Customer Service Representative Jan 2014- Feb 2015 Directv Cleveland, OH

● Assist all customers with establishing new satellite services. Reservation Specialist May 2012- Nov 2014

Marriott Hotels Solon, OH

● Responsible for the booking of hotel reservations. Shirt Presser Jun 2011- Nov 2012

D.O. Summers Dry Cleaners Solon, OH

● Operate steam and hydraulic pressing machines.

Education

STNA Certification Jun 1999

American Red Cross Cleveland, OH

High School Diploma Jun 1996

Cleveland Hts. High School Cleveland Hts., OH

References Available Upon Request

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