Customer Service Microsoft Office

AUGUSTE DUBUISSON

*** **** ***** ** *** *** Bloomingdale, Illinois 60108 **********@*******.*** 773-***-**** or

630-***-****

SOFTWARE DEVELOPER ● WEB DEVELOPER ● COMPUTER PROGRAMMER

SUMMARY OF QUALIFICATIONS

Excellent interpersonal communication skills, both written and verbal.

Strong ability to multi-task in a fast-paced office environment.

Highly motivated to achieve set goals in a timely manner.

Noteworthy experience in customer service.

Professional and energetic work attitude.

Skilled in developing web applications with ASP.NET, VB.NET, C#, SQL Server.

EDUCATION AND TRAINING

Master in Information System Management April 2012

Keller Graduate of Management Addison, Illinois

Bachelor of Science in Technical Management June 2009

DeVry University Addison, Illinois

PROFESSIONAL EXPERIENCE

WEB DEVELOPER January 2015 – Present

FREELANCE WORK - A2ZBUY.NET Bloomingdale, Illinois

Using ASP.NET MVC 5, C# 2013, Entity Framework 6.1.3, Microsoft SQL Server 2012, LINQ to SQL, Bootstrap, Razor View, HTML, JavaScript/JQuery, creating my own affiliate marketing website to promote products for many advertisers.

Using Model, Controller and View, create the product categories and subcategories pages.

Using Partial Views to create and reuse each categories and subcategories on the appropriate web pages.

Using Entity Framework code first to create the website database with multiple tables for each category and subcategory.

Using Bootstrap, Razor, HTML, CSS, JavaScript, JQuery to design the website.

Troubleshooting any technical problem encountered during creation.

SOFTWARE DEVELOPER April 2014 – January 2015

CHICAGO BLOWER CORPORATION Glendale Heights, Illinois

Created a multi-tier application to be used by the engineering team, the marketing team, and the managers based on an existing VB6 software for a multi-million dollar company. Technologies used for this new project are Microsoft Visual C# 2012, Microsoft SQL 2008 R2, ASP.NET, Linq, Windows Forms, ADO.NET, VB6 and so on. Upon completion of the project, the employees will be able to:

Select some items from thousands other items based on some categories and sub categories.

Use some built-in calculators from the software to do some complicated and difficult calculations.

Display the calculations and some other selected information to a grid view.

Use graphs that are automatically created based on the calculations and some other criteria.

Export the information to Microsoft Word and PDF with the click of a button.

TECHNICAL SUPPORT ASSOCIATE August 2011 – April 2014

CAREER EDUCATION CORPORATION Elgin, Illinois

Troubleshoot computer hardware, software and website browsers over the telephone, via emails and instant messenger..

Performed troubleshooting on computer operating systems, such as Windows XP, Windows Vista, Windows 7 and Mac OS.

Used ASP.NET MVC 3 and C# to add new knowledge based or update the existing ones.

Educate the student the process of using the university websites, such as uploading files to their online classroom, or participating in class discussion.

Assisted student in using Microsoft Office application such as Word, Excel, Access, PowerPoint and Outlook.

Professionally created new tickets for each calls received and escalate if necessary.

Upgrade, install or reinstall Windows Operating System, such as Windows XP, Windows Vista, or Windows 7.

Checked, followed up on, or close opened ticket assigned to my group.

COLLEGE PROJECT: E-COMMERCE SHOPPING CART

KELLER GRADUATE OF MANAGEMENT January 2012 – April 2012

CAREER EDUCATION CORPORATION Elgin, Illinois

Using Entity Framework 5, SQL Server, LINQ to SQL, created a bookstore e-commerce website with a shopping cart and the options to check books out.

Using ASP.NET with VB.NET, created the database model classes for the tables to serve as a bridge between the database and the website.

Created an Entity Framework class to associate the database model classes to the database.

Created a repository class to serve as a bridge between the Entity Framework class and the web application.

Created a Master Page to serve as the web application’s default design pattern.

Using Web Form, created the product listing page, the cart view page, and the checkout page.

Using Web Forms User Control, created the product categories and the shopping cart summary.

TECHNICAL SKILLS

Visual Studio

ASP.NET

VB.NET

Visual Basic 6.0

Visual C#

ADO.NET

JQuery

SQL Server

Microsoft Access

Microsoft Office

Microsoft Outlook

Microsoft Project

SVN

HTML5/CSS3

JavaScript

C Programming

C++ Programming

Web Programming

Typing Speed 55 WPM

SEO

SEM

Google Adwords

Google Analytical Tools

WordPress

DevExpress

WCF

Web Service

WPF

XAML

MVC

Entity Framework 6

TFS

BootStrap

AngularJS

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