Greet customers and establish a rapport . Determine what the customer’s needs are by asking qualifying questions, such as their investment range, color and style preferences, existing furniture in their home, and information about their wall color and type of flooring. Prepare floor plan on software based on their room dimensions. Assist in choosing furniture in their investment range, keeping in mind the custom design they are looking for in their room. Assist in choosing fabrics the customer likes that are conducive to their lifestyle, and their personal taste. Focus on the whole room, by suggesting a rug, custom draperies, and accessories for the complete custom look they are envisioning. Make appointments with customer to go to their home for a personalized makeover. Close the sale and complete after sale follow up with customer.

07/12-5/13 Michaels Craft Stores

Cypress, Texas

Floral Design Specialist

(Part time employee)

Design silk floral arrangements and wreaths for retail; custom arrangements,

Wedding bouquets, corsages, boutonnieres

Kept daily worksheet of completed designs reflecting related costs and retail price

Organization and upkeep of floral department

Key design support to potential customers wanting to order a custom floral arrangement

Change pricing on floral designs based on the current weekly ad

05/11-10/12 Kroger Fresh Floral Department

P.O. Box 1309, Houston, TX 77251

Floral Designer

Process fresh flowers and plants as they arrive daily. Maintain cleanliness and order of floral department as required. Flower/plant maintenance. Design and create fresh floral arrangements for resale and also custom floral arrangements for customers, including, but not limited to Valentine’s Day, Mother’s Day, Homecomings, Proms, weddings, funerals, and several other occasions. Answer phones, order inventory, balloon bouquets, customer service.

03/01-1/11 D Baker Unique Floral Designs

Owner and Floral Designer

I design and create silk and dried floral arrangements for resale to my customer base. Business is operated out of my home, and done on a part time basis.

8/04-4/10 Star Furniture - Willowbrook

7111 FM 1960 West, Houston, TX 77069

Sales Consultant

Responsibilities included greeting customers at the entrance, establishing a rapport to gain their trust and put them at ease. Qualify the customer by asking detailed questions about the room they were working on such as size of room, existing furniture, and their general idea of what they wanted their room to look and feel like. Presenting furniture from several manufacturers, based on quality, style, comfort, fabric with an ultimate goal of customer satisfaction and closing the sale. This position required a high level of customer service along with extensive knowledge of many furniture manufacturers’ products and knowledge of room design and floor plans.

12/03-7/04 The Kroger Company

P.O. Box 1309, Houston, TX 77251

Floral Attendant – Floral Department

This position required excellent customer service and fresh flower arranging skills in order to take customer orders, in person or by telephone, then creating floral design arrangements while customer either waited, or picked them up. I was also responsible for pricing flowers and arrangements, maintaining order and cleanliness of department. This was a part time position.

3/88-1/01 The Williams Companies – Transcontinental Gas Pipe Line Corp.

2800 Post Oak Blvd., Houston, TX 77056

Sr. Treasury Assistant – Treasury Services

Lead cash operations responsible for accounts receivables utilizing SmartStream software to allocate complex customer payments to the proper G/L account for Transco’s pipeline and two other affiliated pipeline companies. Interface with other accounting and cash and banking staff on all cash application issues. Initiate customer contact for payment support. Print and mail finance charge invoices and statements of account to internal and external customers on a monthly basis. Identify unpaid invoices and contact customer for payment commitment or reason for non-payment. Document disputes in Account Receivables database system. Daily cash forecasting worksheet and funding activities on several Corporate Bank accounts. Initiate wire transfers, and update vendor bank information. Initiate, print, and distribute bi-monthly payroll for approximately 1500 employees within three company pipelines throughout the U. S.

Secretary II – Gas Supply – Transco Energy Marketing Company

Worked on special projects such as coordinating company sponsored events relative to customer entertainment. Provided general administrative services for two managers of Off System Gas Supply and their staff, such as composing and typing correspondence, updating gas purchase contracts, creating and maintaining filing system, vacation schedules, and coordinating meetings and industry related seminars. I was also responsible for travel planning, completing expense reports, and payroll time reporting using PeopleSoft.

Skills and Abilities

Problem solving, excellent writing and organization skills, ability to prioritize, detail oriented, excellent communication skills, excellent at developing and maintaining good customer relations, possess the ability to work with little or no supervision, 10 key by sight, Microsoft Office Suite proficiency, typing of 50 wpm or better, and knowledge of oil and gas industry, furniture sales, and floral industry.

Education

Houston Community College – Paul Revere Campus – 18 hours

REFERENCES FURNISHED UPON REQUEST

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