Customer Service Representative

Location:

Salary:

26000.00

Posted:

August 10, 2015

Jackylyn Acuna

OBJECTIVE

To advance and grow within an organization that enables me to expand my skills and effectively utilize my expertise in customer relations.

EXPERIENCE

Molina Healthcare, Inc. - Long Beach, CA, Justin Williams, Mgr.1-888-***-**** Ext 122229

HEDIS & RISK ADJUSTMENT Data Clerk (10/2014 – 7/2015)

Effectively manage multiple projects and priorities simultaneously

Assist with retrieval and collection of medical records to support reporting of HEDIS, STARS measures and RISK Adjustments.

Schedule and manage appointments for collectors to scan medical records onsite at provider offices

Keep track and update all chase status in QSHR to ensure timely collection of records by target date

Respond to provider offices regarding HEDIS & RISK medical record submission

RB Communications- Long Beach, CA, Ivan Gorgeon, Gen. Mgr. 1-877-***-**** Ext 6330

Customer Service Representative(08/2003 – 11/2014: Under New Management and Relocated)

Answer inbound calls from customers

Make outbound follow up calls to customers and vendors

Resolved any outstanding customer issues including service problems, installation problems, payment arrangements, and billing issues

Authorized credit adjustments to accounts within guidelines established by management

Updated customer file and payment options

Extended Stay America–Long Beach, CA, Carlos Elias, Mgr.1-562-***-**** Ext 0

Night Attendant (6/2007 – present)

Check in guests using Night Vision

Ensure inventory is replenished

Prep office for morning duties

Laundry/Housekeeping

SKILLS

MS Excel

MS Word, MS Outlook

Epic, E-Clinical Works (EMR)

QNXT-Providers and Members Data System

Right-fax- Electronic Fax

QSHR

Night Vision 10

EDUCATION

Long Beach City College, Long Beach CA

09/1997-05/1999, AA Degree, Accounting Clerk Certificate