Customer Service Sales

Dominique Mable

**** ******** **.•Las Vegas Nv **117•702-***-****•*********@*****.***

Sales Representative

Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Qualified customer service representative with over three years in a fast-paced customer service and call center environment. Skilled at balancing customer needs and company demands. Effectively develop loyalty and long-term relationships with customers while achieving all individual sale goals.

Active Listening

Service Oriented

Social Perceptiveness

Persuasion

Critical Thinking

Time Management

Speaking

Coordination

Leadership Skills

Reading Comprehension

Negotiation

Service Orientation

EXPERIENCE

Retail

Described merchandise and explain use, operation, and care of merchandise to customers.

Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.

Computed sales prices, total purchases and receive and process cash or credit payment.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Maintained records related to sales.

Customer Service

Conferred with customers to provide information about products and services

Checked to ensure that appropriate changes were made to resolve customers' problems.

Kept records of customer interactions, transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolved customers' service or billing complaints

Handled activities such as exchanging merchandise, refunding money, or adjusting bills.

Referred unresolved customer grievances to designated departments for further investigation.

Solicited sales of new or additional services or products.

Security Guard

.• Professional Security Guard equipped with excellent communication skills who consistently

maintains.

• Details logs of important events. Experience testifying in court and aiding in law enforcement

investigations.

• Able at adapt quickly to new environment and comfortable being physically active for entirety

Of extended.

EXPERIENCE

Security Guard -securities,Las Vegas,Nv 12/2013 – 12/2014

Customer Service Representative –walmart Inianapolis, IN 06/2009 – 03/2013

Customer Service- Ricker's, Indianapolis, IN 02/2007 – 05/2009

EDUCATION

High School Diploma - Life With Preparatory Academy Gary, IN 08/2002 – 06/2006

AUTOMOTIVE-Lincoln Tech,Indianapolis, IN 01/2009-03/2009

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