Service Technician Sales

Mitchell Yeager

************@*****.*** 260-***-****

**** *. *** *. ***** Whitley, IN 46787

EDUCATION

Ball State University, College of Applied Sciences and Technology

Bachelor of Science in Information Technology May 2015

Major: Computer Technology

Minor: Business Administration

TECHNICAL SKILLS

Strong working knowledge in Office products, Windows Server 2008 and 2012 r2, Cisco Network Infrastructure, Exchange Server 2012, Cisco IP Phones, Cisco Switch configuration, Cisco Router configuration

EXPERIENCE

Best Buy – Muncie, IN

Sales Associate September 2014 - May 2015

Assisted in the modification of roles and processes of inventory personnel for a more well-organized inventory management

Improved communication skills and customer satisfaction through an ample amount of customer interactions on a daily basis

Maintained a high knowledge of all the new technology that is currently being implemented to fulfill customer needs

Developed numerous sales techniques to continuously grow as a salesman

ESCO Communications – Fort Wayne, IN

Installation Technician May 2013 - August 2014

Assisted in the design of technology hardware consisting of all Fort Wayne Community Schools

Engaged with clients on possible technology upgrades and benefits regarding

Implemented wireless solutions for school corporations including installation of switches and wireless access points

Provided security for organizations by studying floor plans to implement the most efficient areas for security cameras

Developed high end sound systems for various settings including auditoriums, basketball arenas, and football stadiums

Installed nurse calls throughout hospitals and nursing homes to provide assistance for nurses to better care for patients

Service Technician

Troubleshot numerous technologies for schools, jails, and hospitals including wireless issues, card readers, IP phones, sound systems, and security cameras

Provided assistance in organization’s yearly fire alarm check

Aided in configuring switches to maximize efficiency with all technology solutions

Whitko Community School Corporation – South Whitley, IN

Service Technician/ Systems Analyst May 2010 - August 2013

Built and maintained numerous computers throughout an entire school corporation

Imaged an abundant amount of devices including desktops, laptops, and tablets

Rewired wiring closets and computer labs for a cleaner appearance and more efficient wiring solution by reducing the risk of overheating

Developed an Excel Worksheet to assign all devices to a user that can be easily revised when the device owner is changed

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