Manager Customer Service
Resume:
Arthur J. Jimenez
***********@*****.***
OBJECTIVE
I am a individual with over 24 years of experience as a Client Service Manager that will approach any challenge with a positive and resolution oriented ability. Innovative leader with a strong emphasis to Improve efficiency also correct problems with the ultimate goal of improving overall customer satisfaction. A great team player.
Psychemedics Laboratory - Culver City, Ca
May 2012 - Present
Client Service Manager
1. Managed and participated in production planning and materials management to optimize product quality and customer service.
2. Established and executed operating procedures consistent with company objectives.
3. Directed the preparation of short-term plans based on corporate goals and growth objectives.
4. Initiate cost savings measures relating to labor and product costs. 5. Ensured all operations and business were conducted in a safe and controlled environment.
6. Supervised in production planning and materials management to optimize scheduled production and product quality.
7. Developed procedures and controls to promote communication and adequate information flow within the laboratory.
Primex Clinical Laboratory - Van Nuys, Ca
1999 - Feb 2012
Client Service Manager
1. Responsible for monitoring individual work schedules 2. Responsible for activities, which promote client retention 3. Monitor service quality and client satisfaction 4. Coordinate special projects related to quality service improvement 5. Provide problem-solving solutions
6. Investigate problems; implement corrective action; provide feedback for sensitive clients
7. Hold weekly department meetings to go over updated requirements and any changes in the Laboratory
8. Conduct annual reviews
Physicians Clinical Laboratory, Inc. - Burbank, Ca 1996-1999
Client Service Supervisor
1. Assist in keeping time cards on employees
2. Dealt directly with Sales regarding client issues 3. Work special projects for Lab Manager when acquiring new labs 4. Print daily pending logs, i.e. check for all routine pending tests, also monitor send outs
5. Enter send out results
Pathologists’ Clinical Laboratory - Burbank, Ca
1989-1996
Processor
1. Processed incoming samples
2. Poured off and distributed samples to department Additional Responsibilities / Skill Sets
I have led the development and execution of programs designed to improve quality, lower costs and exceed customer expectations. A individual with strong managerial and people skills and have supervised a department with over 50 personal working different shifts, at least 6 days a week. I also have excellent written and oral communication skills as well as the ability to work in a entrepreneurial culture.
EDUCATION
Pasadena Community College, Pasadena, California 1988-1992 Emphasis in Management
References:
Available upon request.
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