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Raechel E. Kaminskas

*** ****** ****, ********* ** 14610

585-***-****

Objective:

Experience: Sutherland Global Services 2013-present Senior Consultant

• Trained in Technical Support and Customer Service

• Manages a team of 15 technical support agents

• Trains new technical support agent groups monthly

• Effectively troubleshoots any technical support or customer service issues

• Manages & resolves customer needs when not brought to closure by technical support agent

• Consistantly hits production numbers

• Can use multiple systems simaltaneously

National Income Insurance Company, Rochester NY 2012 - 2013 Insurance Agent

• NYS Licensed

• Recruited new insurance agent candidates

• Set appointments with current clients

• Professional advice to clients on current and future benefits Famous Dave's Restaurant, Rochester NY 2010 - 2012 Bar Manager / Bartender

• Welcomed customers; obtained and delivered food

and drink orders while suggesting sale of goods

• Maintained high level of customer satisfaction

• Handled money and credit card transactions

Dollar Tree, Savannah GA 2009 - 2010

Sales Associate

• Trained new employees

• Unloaded weekly merchandise delivery

• Maintained clean and presentable store; stocked shelves

• Assisted customers with purchases

John's Bar, Savannah GA 2007 - 2008

Bar Manager / Bartender

• Hired and trained new employees

• Booked all entertainment

• Ordered and kept track of bar inventory

• Prepared drinks with complete bar knowledge

• Responsible for opening and closing procedures

including bank transactions

• Maintained payroll

To obtain a position using the skills that I have acquired in my many years in the Customer Service industry. I currently hold a NYS Life, Accident and Health License. I am well versed in many P.O.S. systems as well as Citrix, Salesforce and Seibel. I am trained on all Microsoft programs. I'm confident that I would be a great addition and enhancement to your team. 2

Raechel E. Kaminskas

861 Corwin Road, Rochester NY 14610

585-***-****

Experience: Tony Roma's, Savannah GA 2005 - 2007

(cont'd) Server / Bartender

Jen's and Friends, Savannah GA 2005 - 2007

Bartender

• Trained new employees

• Prepared drinks with complete bar knowledge

• Welcomed customers; obtained and delivered food

and drink orders while suggesting sale of goods

• Maintained high level of customer satisfaction

• Answered phones and processed to-go orders

• Responsible for opening procedures

• Maintained bar "bank" for the day

• Responsible for preparing bank deposit at end of day Applebee's, Savannah GA 2003 - 2005

Server

• Trained new employees

• Welcomed customers; obtained and delivered food

and drink orders while suggesting sale of goods

• Maintained high level of customer satisfaction

• Answered phones and processed to-go orders

• Handled money and credit card transactions

Olive Garden, Rochester NY 2001 - 2003

Hostess

• Trained new employees

• Welcomed customers; maintained flow of restaurant

• Maintained high level of customer satisfaction

Walt Disney World Corporation, Orlando FL

Intern for Entertainment Department

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• Utilized training throughout Park

Education: 2002 - 2003

Monroe Community College, Brighton NY

Enrolled in sports medicine program

2000 - 2001

Finger Lakes Community College

Enrolled in physical education program

1997 - 2000

Brockport High School, Brockport NY

Graduated with general diploma

2001

Trained in all aspects of entertainment department while earning college credit

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