Customer Service Insurance Agent
Resume:
Raechel E. Kaminskas
*** ****** ****, ********* ** 14610
Objective:
Experience: Sutherland Global Services 2013-present Senior Consultant
• Trained in Technical Support and Customer Service
• Manages a team of 15 technical support agents
• Trains new technical support agent groups monthly
• Effectively troubleshoots any technical support or customer service issues
• Manages & resolves customer needs when not brought to closure by technical support agent
• Consistantly hits production numbers
• Can use multiple systems simaltaneously
National Income Insurance Company, Rochester NY 2012 - 2013 Insurance Agent
• NYS Licensed
• Recruited new insurance agent candidates
• Set appointments with current clients
• Professional advice to clients on current and future benefits Famous Dave's Restaurant, Rochester NY 2010 - 2012 Bar Manager / Bartender
• Welcomed customers; obtained and delivered food
and drink orders while suggesting sale of goods
• Maintained high level of customer satisfaction
• Handled money and credit card transactions
Dollar Tree, Savannah GA 2009 - 2010
Sales Associate
• Trained new employees
• Unloaded weekly merchandise delivery
• Maintained clean and presentable store; stocked shelves
• Assisted customers with purchases
John's Bar, Savannah GA 2007 - 2008
Bar Manager / Bartender
• Hired and trained new employees
• Booked all entertainment
• Ordered and kept track of bar inventory
• Prepared drinks with complete bar knowledge
• Responsible for opening and closing procedures
including bank transactions
• Maintained payroll
To obtain a position using the skills that I have acquired in my many years in the Customer Service industry. I currently hold a NYS Life, Accident and Health License. I am well versed in many P.O.S. systems as well as Citrix, Salesforce and Seibel. I am trained on all Microsoft programs. I'm confident that I would be a great addition and enhancement to your team. 2
Raechel E. Kaminskas
861 Corwin Road, Rochester NY 14610
Experience: Tony Roma's, Savannah GA 2005 - 2007
(cont'd) Server / Bartender
Jen's and Friends, Savannah GA 2005 - 2007
Bartender
• Trained new employees
• Prepared drinks with complete bar knowledge
• Welcomed customers; obtained and delivered food
and drink orders while suggesting sale of goods
• Maintained high level of customer satisfaction
• Answered phones and processed to-go orders
• Responsible for opening procedures
• Maintained bar "bank" for the day
• Responsible for preparing bank deposit at end of day Applebee's, Savannah GA 2003 - 2005
Server
• Trained new employees
• Welcomed customers; obtained and delivered food
and drink orders while suggesting sale of goods
• Maintained high level of customer satisfaction
• Answered phones and processed to-go orders
• Handled money and credit card transactions
Olive Garden, Rochester NY 2001 - 2003
Hostess
• Trained new employees
• Welcomed customers; maintained flow of restaurant
• Maintained high level of customer satisfaction
Walt Disney World Corporation, Orlando FL
Intern for Entertainment Department
•
• Utilized training throughout Park
Education: 2002 - 2003
Monroe Community College, Brighton NY
Enrolled in sports medicine program
2000 - 2001
Finger Lakes Community College
Enrolled in physical education program
1997 - 2000
Brockport High School, Brockport NY
Graduated with general diploma
2001
Trained in all aspects of entertainment department while earning college credit
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