Sales Customer Service
Resume:
JOANNE CRISTOBAL MEJIA
*A Lorong ** Geylang, ****58 Singapore
Contact Number: + 65 81396495 / +65 94498281
Email Address: *****************@*****.***
CAREER OBJECTIVE
Seeking an opportunity that will benefit from my sales experience, positive interaction skills and industry contacts where my thirteen years of experience can improve the sales results. WORK EXPERIENCE
Jay Gee Melwani Group PTE. LTD.,
Singapore Senior Retail Brand Specialist (1st In- charge) June 5, 2010 - July 18, 2015
• Supervise the team and ensure smooth operation on the sales floor and lead the team of sales staff to achieve sales goals.
• Ability to interact with customer to build up good relationship. Developing and establish new client relationship.
• Manage of all stores operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
• Ensure all the customer will be serve and done, with customer service satisfaction.
• Resolve customer problems or complaints by determining optimal solutions.
• Ensure the interior and exterior of store is maintained to company standards.
• Maintain adequate store supplies and inventories. Ensure that store is well-stocked at all times by monitoring the inventory level, stock replenishment, daily deliveries and stock take.
• Manage the store revenue, including cash handling, cash sales deposit to the bank.
• Manage all the documentation pertaining to retail store operations. Ensure all merchandise is displayed neatly and in an attractive manner of customer purchase.
• Monitor the fast moving items and slow moving items.
• Maintaining good visual displays of items in the designated area was assigned to me and maintaining the cleanliness of our work area at all times.
• With strong initiative and able to work independently. Construct Congo S .P .R .L, (Democratic Republic o f Congo Africa) Showroom Manager
Dec 3, 2007 - Sep 30, 2009
• Customer service assistant, attending customer complaints
• In-charge in daily sales target, yearly inventory, displaying and ordering items.
• Product marketing analysis, product promotion and marketing strategies to improve the sales.
• Supervision of local sales staff and evaluation.
• Monitoring the daily and monthly sales report.
• Updating the customer for the latest product and updating the customer for the product promotion.
• Attending item deliveries, checking item delivered by warehouse to the showroom.
• Monitor the fast moving items and slow moving items.
• Maintaining good visual display s of items in the designated area was assigned to me and maintaining the cleanliness of our work area at all times.
PC Express Information Technology, Philippines
Sales Executive / Sales Secretary
Apr 3, 2003 - Nov 26, 2007
• Monitor the daily, weekly and monthly sales report of corporate account and other branches; monitor the monthly inventory of the stocks.
• Give information to the customer regarding the products and compatibilities of the product; receive inquiries and reservation of customer orders, convincing the customer to buy.
• Issues invoice and receipt to the customer for corporate accounts.
• Updating the customer for the latest product and technologies, updating the customer for the promos.
• Coordinates with the customer, assisting customer to buy a product, communicate with the customer via e- mail and phone calls.
• Handled corporate account, making quotation, receive incoming and outgoing telephone calls.
• Responsible in check ing the availability of the stock s, scheduled the delivery to the customer orders and compatibility of the product, receive inquiries & reservation of the customer orders.
• Assemble PC and troubleshooting.
Rustan's Supermarket, Philippines
Secretary
Apr 22, 2002 - Dec 31, 2002
• Monitoring and coordinate to the management for the Monthly Sales.
• Preparing the Monthly Sales Report.
• Handled customer complaint and suggestion.
• Handled Cash and credit card payments, handled cash register, cash sales and petty cash fund, balancing daily cash transaction.
• Answering all the product inquiries of the customer thru telephone calls. Abenson Inc., Philippines
Retail Sales Coordinator
Nov 28, 2001 - Mar 21, 2002
• Assisting regular and walk - in customer, encourage the customer to buy the product that we sell. ( like Appliances, Furniture )
• Preparing quotation to the customer.
• Monitoring the quality of the product and the availability of the product.
• Preparing the purchase order of the customer and scheduled the delivery of the customer order.
• Preparing the monthly sales report and maintaining the sales target. Metropolitan Bank & Trust Company, Philippines
Data Encoder
Dec 12, 2000 - May 21, 2001
• Assisting new account personnel to check the application of the new client.
• Assisting in making the pay roll and other related matters.
• Assisting the client in payments of SSS and PhilHealth. Daily bank transaction processing.
• Encoding and transmit responses to incoming memo.
• Verification of Cheque validity
• Signature verification for deposits and withdrawals, answering of incoming telephone calls. Santiago Corpuz & Ejercito Law Offices, Philippines (Linzor Inc. - Under Agency) Legal Secretary
Jul 19, 2000 - Dec 11, 2000
• Encoding and re- typing the transmittal and demand letter.
• Answering incoming and outgoing telephone calls.
• Filing of original documents of every case.
• Making status report for all the case.
• Arrange appointment for the lawyer, meeting to the client. McGeorge Food Industry, Philippines
Service Crew
Jun 21, 1998 - Jun 25, 2000
• Handled POS cashier register.
• Take the customer’s order and preparing the order.
• Customer relation and coordinates with the manager. Handled customer complaint and request.
• Monitoring the quality of the product and equipment.
• Monitoring the quantities and quality of the food.
• Maintain the cleanliness of the particular areas. EDUCATIONAL BACKGROUND
Bachelor of Commercial Science
Jose Rizal College (Jose Rizal University)
Jun 1996 - May 2000
SKILLS
Sales Expertise
Clerical Work (filing of documents, entertain phone calls, encoding). Computer Literate (MS Word, MS Office, MS Excel, MS Power Point) TRAINING / SEMINAR
Feb 8, 2008 - May 30, 2008
ATTESTATION DE CONNAISSANCE DELA LANGUE FRANCAISE
C ONSTRUCT CONGO S.P.R .L .
ALLIANCE FRANCO - CONGO LAISE DE KINSHASA
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