Marketing & Business Management Professional

Debbie Telfair Jones, MBA

Bethlehem, PA *****

**********@*****.*** 484-***-**** https://www.linkedin.com/in/dtjones1

Marketing and Business Management Professional

Creative, innovative thinker with the ability to work effective cross-functionally with teams and to foster teamwork.

Provide optimal Administrative, marketing and project support with integrity and experience. Thoughtfully prioritizes and develop accurate short and long term plans, forecasting and business analysis. Ensures timely execution and follow-up meets deadlines. Anticipates problems and roadblocks to avoid crisis management.

Unique ability to align business objectives and develop compelling CRM concepts that increase brand awareness and strengthen customer loyalty.

Adapt to rapid changes in priorities and guarantee meticulous attention to detail in combination with excellent follow- through skills.

Core Competencies:

Relationship Building Project Management Attention to Detail

Digital Marketing & Event Management

Results-Oriented Analytical Skills Account Management CRM Strategist

Professional Experience

ALLERGAN, INC., Center Valley, PA 2013 – 2014

Neuroscience Administrative Sales Assistant/Chronic Migraine Assistant Project Manager

Office manager and sales support in a very fast paced sales and marketing environment to National Sales Directors in Neuroscience / Chronic Migraine. Coordinate Sales Reports, research marketing information, and prepare presentation materials. Exercised daily interaction with local and national sales teams

Awarded 2014 VIP for Exemplary Communication Skills and Professionalism.

Point-of-contact for Neuroscience operations including inventory management, sales representative supply orders, shipment to required locations, coordinating day-to-day office activities.

Host Sr. managers meeting to identify key metrics and evaluate ROI; Collaborate strategies in making course corrections to ensure dept. operates efficiently. Identified best CRM practices and innovation.

Interact with cross-functional teams, external agencies and organizations, healthcare professionals and vendor management.

Support implementation and development of various projects as assigned

Develop and managed integrated marketing initiatives

Maintained PPM and overall project performance metrics as well as regulatory review of CRM tactics for CM dept.

Facilitated post-project performance evaluation for lessons learned

DESALES UNIVERSITY, Center Valley, PA 2008 – 2013

Auxiliary & Conference Services Coordinator / Event Planner

Managed campus-wide scheduling system and provided interactive project management of events, catering, equipment, transportation and all other related resources in fast-paced and challenging environment. Key Administrator in development of user-friendly trainings and product knowledge for internal staff on event scheduling system.

Recognized as exemplary lead role on projects, outstanding Customer Relations, office manager and CRM Skills.

Proposed client marketing strategies and provided event programs supporting requests and meeting expectations.

Negotiated client alternate budget solutions utilizing detailed initial cost estimates, providing best available product expenditures, maintaining budget, and promoting service package diversity.

Debbie Telfair Jones **********@*****.*** Page Two

DESALES UNIVERSITY (Continued)

Designed online client transportation services request form, establishing long-term ‘B2B’ relationship with transportation provider.

Identified CRM best practices and innovation for event efficiency.

Lead digital, database, multichannel, social and customer experience-oriented acquisitions.

Defined, managed, budgeted and led all transportation modes associated with events from implementation to closing.

Managed PR strategies utilizing digital and social media for advertising and promotional activities and blogs.

MERCK & CO., INC., West Point, PA

Executive Assistant / Assistant Project Manager (Contract) 2005 – 2007

Provided full spectrum administrative support to Senior Executive Director, development, implementation, and management of programs and compliance requirements. Managed events, meetings, conferences and various projects using follow-up skills and CRM tactics for external relationships.

Coordinated research seminars, luncheons, workshops for labs on specific work-related subject matters with expert speakers, increasing awareness for scientific research studies.

Lead support of key initiative execution/projects delivering optimal value; host cross-functional team meetings.

Managed and optimize T&E to ensure that resources are appropriately allocated while cost remain on track.

Effective customer-facing experience with personnel at all levels of organization; external contract management.

Meeting management and support implementation and development of various projects as assigned.

Build and cultivate sustained relationships with outside vendors to recruit prospective keynote speakers.

JANSSEN, Titusville, NJ

Senior Executive Assistant / Events Specialist (Contract) 2003 – 2004

Refined marketing strategies managing all event aspects, as well as analyzing and tracking online performance. Monitored and tracked workability of return in investments (ROI) as management support.

Coordinated small and large scale events, complete projects expeditiously with cross-functional teams on CRM initiatives.

LEHIGH UNIVERSITY, Bethlehem, PA 2000 – 2003

Office Manager

Office manager/Asst. to Director of Distance Education/Summer Programs. Maintained relationships fostering positive communications and collaborative work venues.

Ensured professional presentation while remaining within budgetary parameters, meeting management, interact with cross-functional depts.

Technological Skills

MS Office Suite: Project, Excel, PowerPoint, Word, Outlook, Access, Visio, Photoshop, Illustrator

Blackboard: Digitally-based Learning Management System

Education / Professional Development

MBA, DeSales University, Center Valley, PA

BS, Business Administration, Muhlenberg College, Allentown, PA

Foundations of Project Management Essentials

Leadership & Managerial Decision Making

Social & Digital Media CRM/Marketing/Blogger

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