Administrative Assistant Customer Service

Natalia Campos

***** ********* *** *.

Sugar Land, Tx. 77498

Cell: 832-***-****

**************@*****.***

Objective

Obtain a position that will foster a learning environment as I grow professionally as well as perform to the best of my ability. I have an innate ability to collaborate, engage and sustain harmony in a team environment while independently contributing.

Administrative Skills

•HealthQuest

•Texas Notary

•Customer Service

•Facets

•Experience with MS Office Products-Certifications in Excel and Word

•Benefit Management Programs – including COBRA

•Managing Multiple Accounts in a call center environment

•Preparation and Processing of Electronic Funds Transfers

•ADP, e-Verify, Virtual Edge

•The Agency Manager Vision Series

•Zix Mail

•Operate multi-line phone

•Data Entry

•Cold calling prospective customers

•Processing orders

•Bilingual (Spanish)

•Develop and coordinate correspondence – including client-facing communication

Employment Experience

7/18/2013 – 9/19/2014 Memorial Hermann Health Systems

Lead Office Assistant

Take Payment from Patients

Request Itemized Statements for Patients

Check requests

Expense reports

Affidavits

Notarize Affidavits

Order all supplies for the entire department

. Customer Service

Employment Experience

9/18/2011 – 7/01/2013 Pasadena Insurance Agency

Benefits CSR

Enter all Policies and renewals for Groups into our Vision Program

Add and terminate members from the carriers accordingly

Create Spreadsheets and enter policy information

Update all Policy information into our Vision Program

File all documents into the group files

Call Carriers on claims issues and resolve them

Prepare and send Individual Life Insurance Policies to our Rep.

Employment Experience

8/1/2010 - 8/22/2011 Verisource Services, Inc.

COBRA Account Manager

Managed and engaged 14 Client Accounts

Managed COBRA correspondence and HIPAA Rights

Managed COBRA participants enrollments and ongoing accounts

Processed analytical reports – including Census and ARRA Reports

Managed EFT for participants to carriers and clients

Maintained web site for client and created and executed Webinars for new HR Reps

Directly managed client carriers

Employment Experience

6-/1/2009- 8/1/2010 Cornell Companies Inc.

Administrative Assistant, HR and Development

•Administrative Duties including but not limited to filing, front desk, managing directors and executives schedules

•Collaborated with mailroom support

•Maintain strict confidentiality in regards to executive reports and employment files

•Field support in regarding to file management and correspondence

•Performed employee verifications

•Maintain employee data information in HRIS

•Coordinated interviews including Managed schedules coordination for major facility openings

•Development support with regards to vendor management

•Invoice management including but not limited to coding and payment monitoring

•Maintain and order supplies as needed.

•Support Development team with RFP’s and prepare Bid Proposals

•Prepare and facilitate company events such as Christmas Party, Monthly Brown Bags, etc.

Employment Experience

10/08- 4/09 Troy Construction

Administrative Assistant

•Answered all calls

•Opened all correspondence and distributed it accordingly

•Filed and retrieved all invoices, Purchase orders and Accounting reports

•Matched coded and copied invoices and prepared them to be entered into the system

•Operated and maintained office equipment, which included: fax machines and copiers

•Assisted Payroll Department distribution of payroll checks

•Maintain and order supplies as needed.

•Made a daily trip to the post office

•Created and maintained spreadsheet for payroll and accounts payable

•Phoning vendors for requests and account updates

•Receiving and directing visitors

•Scheduling meetings

Employment Experience

02/05-11/06 Garcia Investments, Houston, TX

Administrative Assistant/ Receptionist

•Performed several assignments as an administrative assistant, office clerk and front desk receptionist.

•Receiving and directing visitors

•Answered all incoming calls and directed them accordingly

•Received and distributed all correspondence

•Updated and maintained files.

• Performed data entry as required.

•Operated and maintained office equipment, which included: fax machines and copiers.

•Typed all correspondence upon request.

Education

•Alief Hastings High School

•Kaplan University

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