Senior Technical Writer/Editor
Resume:
JOEL PARKER
** ******** **., *** ****, CA *****
******@***.***
Objective
Technical Documentation role with a technology company.
Technical Skills
Authoring Tools: MS Word for Windows (versions 95 through 2010), FrameMaker 7.0, Excel, PowerPoint, Adobe Acrobat, Lotus Notes/domino.doc, PhotoPaint, and Photoshop 4.0/5/0, Visio 5.0 Illustrator, HTML. Documentum, HyperSnap-DX, SnagIt screen capture tools, BOMs, ECO Document Control source data incorporation, XMLSpy Editor
Education
M.A., English, Trinity University, San Antonio, TX
B.A., English and History, Trinity University
Professional Experience
Impax Laboratories, Fremont, CA 5/15 – 7/15
Contractor writer/editor preparing over 200 SOPs and forms for cloud migration project. Assigned all Philadelphia documentation, project shortened due to decision to close Philadelphia facilities in July, 2015.
Optovue, Fremont, CA 11/13 – 8/14
Contractor Technical Writer writing and editing optical coherence tomography (OCT) 3-D and other imaging software and scanner FDA Class 2 diagnostic systems Users’ Manuals, Instructions for Use, and Installation Guides for ophthalmic clinician audience per FDA and ISO 13485 international sales compliance.
Freeslate, Sunnyvale, CA 2/13 – 5/13
Contractor Technical Writer writing scientific analytics liquid and powders dispensing robot arm User's Guide for laboratory technician audience.
Loral Space Systems, Palo Alto, CA 3/12 – 1/13
Contractor Technical Writer writing and editing multivolume Satellite Orbital Operations Handbook including operational Contingency, Health, and Standard Operating Procedures using MS Word 2010, Visio Illustrator, Documentum, Command and Telemetry and macro checks with NoteTabPro database macros, SQL archiving, and queries.
Acumen Building Enterprise, Oakland, CA 4/11 – 2/12
Contractor technical writer writing and editing over 100 System Design Specifications and Installation and Training manuals with PowerPoint presentations for Denver Regional Transportation District software modernization project Preliminary and Final Design Reviews and Final Acceptance tests.
Genentech, South San Francisco, CA 11/07 – 1/08
Contractor Technical Writer/Editor in Corporate IT group. Wrote System Maintenance and Administration, Software Configuration Management and software development SOPs using their NovaManage archival system. Writing and editing Visio flowcharts and Powerpoint presentations for training and software development .
Loral Space Systems, Palo Alto, CA 11/06 – 11/07
Contractor Technical Writer in Engineering Test operations group writing and editing satellite qualification, vibration, shock and thermal vacuum test procedures for ISO compliance.
Thoratec, Pleasanton, CA 04/06 – 09/06
Contractor Technical Writer documenting Left Ventricular Assist System device with complementary GUI software in 9-manual series. Rewriting 100% of Operating, Instructions for Use, and Patient Handbook manuals covering two new software releases. Delivered 1,200 text pages incorporating 80 screenshots.
Affymetrix, Emeryville, CA 05/05 09/05
Contractor Technical Writer responsible for documenting Exon Array Computational Tool (ExACT), using a GUI, for genomics analysis project-enhancement . ExACT was designed for doctoral genetics and bioinformatics research biologists. Also documented command line and browser interfaces.
Lockheed Martin, Sunnyvale, CA 02/03 – 10/03
Contractor Technical Writer for Command Media SOPs. As sole writer, produced 350 pages of IT Infrastructure governance documentation including Purchase of Previously Leased Assets, Control Center Protocol, and Disaster Recovery. Managed Printer Infrastructure plan with business cases for technical upgrade of printers and adherence to most efficient model of established users-to-printers ratios through 14,000-user networked printer system. Proposal Editor responsible for all content of 5,000-pg. Cost Volume as Volume Leader of system-level NPOESS Proposal.
R2 Technology, Los Altos, CA 06/01 – 02/02
Contractor to permanent Technical Writer for mammography medical imaging company. Wrote Service Manuals and Software Release Notes for field service and radiology technicians and Tech Support. Also wrote DICOM Conformance Statements for FDA compliance and specialized Work Instructions and SOPs for product labeling for internal programmers and other engineers.
Terayon Communications, Inc., Santa Clara, CA 9/00 – 6/01
Senior Technical Writer for digital video and cable modem products. Wrote Release Notes, Software Upgrade Procedures, and Installation and User's Guides for CherryPicker digital video software using DVB, multiplexing, HDTV, and SNMP capabilities. Documentation written for video technicians and internal software programmers. Position required UNIX command line, FTP, and SNMP experience.
Cisco Systems, San Jose, CA 04/00 – 08/00
Senior Technical Writer for User's Guides/Operations Manuals, Database Interface Guides, and SW Release Notes for programmers and engineers implementing Cisco WAN Manager software. Documentation included switch and router documentation, installation, troubleshooting, and MIB database network management software performing network diagnosis and statistics collection through SNMP protocol running on Windows NT with UNIX background and GUI front-end. Gained UNIX command line and software installation experience.
Kodak Health Imaging, Fremont, CA 12/98 4/00
Senior Technical Writer for Radiology medical imaging systems company. Wrote Service Manuals and Admin./Installation Guides for multiple hardware and software product. Created 3-volume, 500-page manual set for ArchiveManager, an image storage/retrieval system with hard disk, M-O, and tape media. Wrote several study storage, service-class provider, and querying software admin/installation guides and service manuals using RAID, networking, DICOM coding, UNIX CLI, Adobe PDF, GUI, and SCSI expertise.
On Command Corporation, San Jose, CA 09/97 02/98
Senior Technical Writer for hotel video on-demand and Internet company. Wrote Technical Reference (including system-level Troubleshooting Guide), maintenance manuals, Field Service Bulletins, information notices, and Specification Sheets for the Progeny digital video server system. Position required knowledge of SCSI, RAID disk arrays, switch, router and LAN documentation, and MPEG-2 video compression and digital systems integration. Used FrameMaker to develop template, as well as MS Word, Adobe Acrobat, and Visio Illustrator.
Northrop Grumman B-2 Program, Palmdale, Pico Rivera, CA 03/88 09/97
Proposal Manager and Writer in Class I Change Management organization at Palmdale B-2 facility. Wrote Engineering Change Proposals for B-2 Special Programs Office customer acquiring over $60M in B2 retrofit business. Technical Writer in B-2 Division ILS for 8 years in B-2 Technical Orders group writing I-Level electronic, mechanical, and pneumatic SE and ATE TOs written per MIL-SPECs MIL-M-38784, MIL-M-6675B, MIL-M-38789A. Manuals written with UNIX-based ITDS System, and LSAR database requiring LSA tools and vi and UNIX command-line programming. TOs validated with USAF customer prior to combined Val/Ver. Held Secret clearance with B-2 Special Access. Awarded Certificate of Commendation for developing special page formatting including Local Manufacture items and suggesting cost-saving production techniques.
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