IT Support

NAEEM AKHTAR

****-** ******* *****, *******, ON M1T 3L9

: 1-416-***-**** : ********@*******.***

SYSTEM ADMINISTRATOR/IT SUPPORT

Dedicated IT professional with diverse expertise in troubleshooting, deployment, maintenance, IT infrastructure HIGHLIGHTS OF QUALIFICATIONS

Over 5 years of experience providing system administration, network and IT support

Certified IT Professional with MCPs, MCSA, MCSE, CCNA and A+ Certifications

Highly qualified with Post-Graduates in Enterprise Database Management System, and Wireless Telecommunications, BS in Computer Science, Diploma in Computer Networking & Technical Support

Adept in installing, managing, maintaining and upgrading IT infrastructure; solid expertise of Windows Client/Servers environment, System hardware, LAN/WAN topologies, Storages and DB Management

Strong hands-on technical expertise in System administration, RDP, Virtualization and Networking

Organized and detail-oriented, with strong analytical, problem-solving and project management skills TECHNICAL EXPERTISE

System Administration Installations, operation, configuration, management and monitor Windows Servers 2003/2008/2012, System Centre 2012 (Configuration, Operations, Data Protection, Service and Virtual Machine Managers, Orchestrator and Endpoint Protection), Exchange Server, OS XP/Vista/7/8/10, Linux/Unix Network Hardware Protocols

& Topologies

Configure, manage, monitor CISCO routers, switches, Subnetting, topologies and Protocols, RIP, OSPF, EIGRP, BGP, PPP, Frame Relay Virtualizations & Remote

Management

VMware vSphere ESXi 5.5/6, Hyper-V, Citrix Xen (XenServer, XenApp, XenDesktop),VPN, Direct Access, Telnet, SSH, RDP, LogMeIn, PcAnywhere Windows Server Tools,

Utilities

Operational Masters (FISMO Roles), Group Policy (GPOs), DNS, DHCP, TCP/IP, Firewalls, CMD, Power Shell, Wifi, Access Points Storage & Databases SAN, NAS, iSCSI, SMB3, File Storage, Oracle 11/10g, SQL Server, MySQL Hardware Troubleshoot system hardware, printers, scanners and networking devices Ticketing Systems BMC Remedy, vTiger, other local and third party CRM and Help Desk tool EDUCATION AND PROFESSIONAL DEVELOPMENT

CCNA (Cisco Certified Network Associate – Verification No: 421624171302BPVI) June-2015 MCSE (Microsoft Certified Solutions Expert – Certificate Number: F265-0641) April-2015 MCSA (Microsoft Certified Solutions Associate – Certificate Number: F181-4908) February-2015 MCP (Microsoft Certified Professional – Certificate Number: E932-3812) August-2014 CompTIA A+ Plus Certification, (Verification Code: 2MLRNFMLNPR12426) July-2011 Ontario Post-Graduate Certificate in Enterprise Database Management System 2010 Sheridan College, Oakville, ON

Ontario Post-Graduate Certificate in Wireless Telecommunications 2009 Humber College Institute of Technology & Advanced Learning, Toronto, ON Diploma of Computer Networking & Technical Support 2008 Seneca College, Toronto, ON

BS - Bachelors of Computer Science 2004

Newports Institute of Communications and Economics, Karachi NAEEM AKHTAR

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: 416-***-**** : ********@*****.***

PROFESSIONAL EXPERIENCE

System/IT Support Analyst 2011-2014

IBM Canada. Markham, ON

Provided complete IT and Technical support to the chain of Loblaws stores (including No Frills, Loblaws, Super Stores, President Choice, Independent Grocers, Fortinos, Joe Fresh (including US branches), Extra Foods, BOX, Value Mart, Zehrs, Provigo, Maxi, Dominion, Save Easy, Pharmacies and Gas Stations)

Supported Servers (Windows Server 2008 R2), PCs, SAN, Daily Backups, Networking, AP, RF Guns connectivity, Network Printers, Scanners, cash registers, SAP, MS Office 2010, Windows XP/7/8, BYOD.

Provided sales systems support including Elvis/Aurora/Kroll POS systems. Used BMC Remedy, and Kroll CRM systems to open trouble tickets for onsite Technicians (IBM/Fujitsu) to resolve the IT related issue.

Worked on Windows Server 2008 R2, to create, update, manage and maintain, user accounts, groups, OUs, GPOs, resolved firewall, proxy server, mail/database, storage, SAP, backup/recovery issues.

Used Windows RDP, PcAnywhere to connect to client computers, Dummy Terminals, and Servers to troubleshoot the IT related issues, as well as instruct users to resolve the issue by helping themselves IT Support Specialist 2010-2011

TechGEMS Inc. Mississauga, ON

Provided effective IT support dealing with 20+ organizations for technical issues; using company’s online ticketing system tracked, monitored, maintained and timely resolved all reported incidents

Performed troubleshooting, installation, configuration and Maintenance for Windows 7, XP, Server 2008/2003 (AD, Accounts, GPOs) VMware ESX, Exchange, Outlook, Office, Printers, Switches, UPS etc

Drive to companies, schools and nursing homes to deployed new IT infrastructure as well as troubleshoot their existing systems (installed and configured PCs, Servers, Printers, Networks etc)

Resolved issues with pharmacy ePens and mailing system; managed connections, switches and routers

Actively involved in daily troubleshooting, backup, restore/recovery management and other activities IT/IS Support 2010

Exova Group Americas, Mississauga, ON

Provided effective IT support serving 300+ end users for PC/server applications and hardware; tracked and monitored all reported incidents using ticketing system, backup, recovery and tapes management

Performed troubleshooting for various technology and applications: Windows XP/7, Server, Outlook etc

Mapped Exova’s IT structure (IT/phone connections/panels) using MS Visio, installed new OS and desktop applications on all systems and replicated/migrated computers, users and groups to new domain

Resolved issues with VOIP-based CISCO switches and phones; managed connections and patch panels Lab/Teaching Assistant 2007-2008

Seneca College, Toronto, ON

Provided hands-on instruction in configuring wiring, cabling, CISCO routers, switches and hubs and actively assisted students in their practical laboratory work

Performed troubleshooting, configuration, connection and testing of network equipment

Assisted junior students on a wide range of IT topics: Windows 2003, Active Directory (DC, OUs, user accounts, groups, policies, replication, migration, profiles, monitoring and maintenance tasks) database

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