Customer Service High School
Resume:
Latoya Benson
Memphis, Tennessee, 38116, United States
**************@*****.***
Work Experience
Luxottica
Memphis, TN
Mail Room Entry Data March 2009 - December 2011
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Goodwill
Memphis, TN
Customer Service January 2012 - December 2013
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Locate and correct data entry errors, or report them to supervisors.
Maintain logs of activities and completed work.
Five Below
Southaven, MS
Picker February 2013 - March 2015
Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
Obtain merchandise from bins or shelves.
Complete order receipts.
Place merchandise on conveyors leading to wrapping areas.
Requisition additional materials, supplies, and equipment.
Complete order receipts.
Right Home
Memphis, TN
Caregiver April 2015 - July 2015
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Check patients' pulse, temperature, and respiration.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
Change dressings.
Education
Fairly High School
Memphis, TN
High School Diploma, Jun 2002
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