Project Manager

AHMED ADEL AMER, MBA

Address: El Ashgar District, 6th October, Cairo, Egypt.

Mobile: 012******** / 010********

E-mail : ************@*******.*** / **********@*****.***

LinkedIn : https://www.linkedin.com/pub/ahmed-adel-mba/b/118/988

Objective

Challenging a position within an organization that suites my qualifications, offers the ability of self-growth and meets my knowledge and skills

Experience:

Current Job

From September 2008 ARPU + (Subsidiary of OT Ventures)

(OT Ventures is a Subsidiary of Orascom Telecom for Media and Technology)

(PMO Senior Manager)

Responsibilities:

• Manage scoping, planning, cost estimating, and pricing of different projects.

• Responsible for statement of work development and risk assessment, including but not limited to defining goals and objectives

• Identifying and documenting Client requirements, resource requirements, project budget, project risks, beside translating Clients’ business requirements into specific deliverables

• Ensure Projects are completed on-time within budget and within client expectations for quality and functionality

• Manage Client Acceptance of project and manage client expectation in line with the agreement statement of work

• Manage day-to-day relationship with clients, internal stakeholders and external stakeholders beside resolution of all issues

• Responsible of reconciliation and Invoicing with GSM Operators

• Maintain and communicate project status to all stakeholders in reports and status meetings

• Focal Point between Service providers, GSM operators and ARPU + discussing new ideas and services matching GSM Operators and how to customize these ideas for each market

• Aligning with Product Development for designing new products and evaluating new ideas from profitability and customer experience perspectives

• Aligning with Commercial Teams in implementing Feasibility studies for new projects with different clients

• Member in Top Management Committee for brainstorming new ideas and services matching different GSM Operators needs in different Markets

• Member in Top Management Committee for Strategic Planning for ARPU+ in next years and how to act regarding Market Changes and apply the suitable strategy

• Owning Business Process Automation Internal Project in different phases : Collecting Data, Re-engineering Phase, Implementation, Operation and Enhancing the process now

• Managed more than 15 Projects till now “Simple, Moderate and Complex” in Egypt, Algeria, Morocco, Bangladesh, Zimbabwe, Palestine and Pakistan

From June 2008 till August 2008 Telecom Egypt

(Business Process Project Manager)

Responsibilities:

• Responsible for BPR "Business Process Re-Engineering" between IT Department and other related departments like Commercial Affairs, Marketing, Customer care and Financial

• Managing the relation between Telecom Egypt and Convergys

• Managing BPR team internally and setting the schedule of performing different tasks

• Responsible of documenting the old running processes "As Is" and taking approvals from different Process Owners on the new processes

• Leading the reviewing of all the new operation manuals built on the new processes

• Organizing training sessions for all related departments on the new processes

• Recommending different KPIs to measure the old processes and compare it with the new measures after launching the new processes

From May 2007 till May 2008 Horizons Software (CMMI level 3 Company)

(Project Manager)

Responsibilities:

• Allocating Project Resources

• Using project management software tools for planning, monitoring, analyzing and generating reports

• Managing project costs and expenses

• Delivering project status and issues reports.

• Keep tracking of lessons learned and facilitate sharing those lessons with team members

• Act as the Moderator of all peer reviews. The Moderator organizes the dates, sends notifications and meeting requests

• Reporting all project KPI’s, whether Development, Management, QC, or others

• Acting as the Change Controller. Receive, record and track change requests and CCB (Change Control Board) meetings and decisions

• Managing Project Risks

• Owning Project Management Processes and Organization Training needs Analysis according to CMMI constraints

• Solving all teams issues with other departments to work with highest performance

From April 2004 till May 2007 Nile Telecom

(Systems Supervisor)

Responsibilities:

• Managing different payphone management systems and putting planes for Software, Parameter & Tariff download on the whole network.

• Supervising disaster recovery plan.

• Administrating SQL servers (4 different networks on 7 production servers) activities and their troubleshooting & maintaining.

• Deciding the applicability of new VAS ideas on Nile Telecom systems.

• Technical support for the maintenance team in their different activities.

• Contact with our foreign vendors for either payphones or cards manufacturing and testing their new products.

• Generating different analytical reports for revenue and new cards either for Marketing or optimization departments.

• Member of quality control team and the contact person between quality control team and system& control team

• Responsible of System & Control Manual and its layout and its updating.

• Responsible of auditing the maintenance tasks and process all over the network.

• Member of the optimization team which selects the new sites for our payphones and responsible of removing other payphones according to survey results and revenue of each payphone comparing to previous years.

• Member of village’s project team

From February 2003 till March 2004 El-Sewedy for Electric Equipments and Cables

(Sales Engineer)

Responsibilities:

• Technical support for local and foreign institutions for different solutions for cabling.

• Convincing consultants to request El Sewedy products in their RFPs

• Solving production problems with factory matching clients requirements

• Implementing training courses for sales men expert in selling special cables

(Training experience) from June 1999 till September 1999 Lucent Technologies

(Maintenance Engineer)

Responsibilities:

• Working in wireless customer support department for maintenance and wireless local loop upgrading

Post Graduate, Certificates and Training Courses:

Master of Business Administration:

University: Arab Academy for Science, Technology and Maritime Transport

Major: Marketing

Graduation: February 2015

GPA: 3.69 … Excellent

• Cambridge International Diploma in Project Management. IMI In December 2007

• Project Management Diploma “PMP Preparation” RITI In August 2009

• Microsoft Solutions Framework Certificate "MSF" Managing, Organizing, Delivering IT Project In December 2007

• MINI MBA in Management Knowledge Academy In June 2008

• Six Sigma Green Belt “Expert Rating” In March 2008

• Green Living Certification “Expert Rating” In November 2008

• Business Decision “LOGIC Management Consulting” In January 2010

• Finance for Non Finance “Celemi” In April 2010

Soft Skills Courses

• Communication, Time Management and Presentation skills Scope Institute July 2004

• Building Successful Teams Knowledge Academy November 2007

• Presentation skills Knowledge Academy December 2007

• Dealing with different people styles in work Knowledge Academy January 2008

Technical Certificates

• Accomplished first exam of OCA certificate Oracle 9i August 2005

Education

School: Maadi Canal School (private language school: English first language & French second language).

University: Cairo University

College: Faculty of Engineering

Discipline: Electronics & communication

Graduation year: July 2001

Grade: Good (69.5%)

Project Grade: Excellent

Project title: Electroencephalography (EEG) Classification of different mental tasks from EEG signals.

Languages

• Arabic : Excellent

• English : Excellent

• French : Fair

Personal Information

• Nationality : Egyptian

• Military status : Accomplished at 1/12/2002

• Marital Status: Married

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