Customer Service and Receptionist Skills

Adria D. Garcia

***** ********* ****** **. #*** Houston, Texas 77066 Phone: 832-***-****

E-mail: ***************@*******.***

Education

Lone Star College, Houston, TX

Pursuing a Bachelor’s of Science degree

Skills

• MS Outlook

• Planning and Scheduling

• Written Communication

• Customer Service

• Interdepartmental Coordination

• Internet Research

• Telephone Reception

Objective

To pursue a challenging career in the Healthcare field at a growth oriented company that will allow me to utilize my skills to contribute to the organizations growth.

Professional Experience

Lewis and Jones Medical Clinic August 2011-Present

Receptionist

Answer multiline switchboard in order to direct patients to appropriate department.

Greet all customers coming into the office in a timely manner.

Ensured timely submission of required reports and documents.

Take co-payments from patients

Contact insurance company with and questions needed to ensure patients are seen by doctor.

Schedule patients for follow up appointments.

MD ANDERSON CANCER CENTER Houston, TX August 2007-August 2011

Receptionist/Patient Coordinator

Experienced both inpatient and outpatient care.

Managed Physician templates - cancellation, rescheduling and overbooks.

Monitored and reported compliance processes and activities, and improved coordination efforts.

Open, sort and distribute incoming correspondence.

Demonstrated excellent customer service skills and capable of functioning in highly intense situations.

Escorted patients to their scheduled departments for procedures.

Greeted patients and processed arrivals at the registration desk and other duties as assigned.

Answered all telephones within two rings and then routed the call appropriately.

Greeted patients and family members and directed them to the right patient rooms and waiting areas.

Filed documents in patient charts.

Printed necessary documents for Nurses and Physicians.

Maintained appropriate interpersonal relationships with employees.

Helped to keep lobby neat and clean.

Northwest Preparatory Academy Houston, TX February 2003-August 2007

ADMINISTRATIVE ASSISTANT

Performed complex administrative and secretarial duties for The Special Education Department.

Assisted faculty in processing of grant application and renewals

Maintained office calendar to coordinate workflow and meetings.

Maintained the most current information pertaining to faculty, students, and parents as needed for The Texas Education Agency.

Formations of letters, reports, articles, memorandums, and speeches for the Director of Special Education.

Handled all travel arrangements for department head and faculty.

Kept time for the Special Education Department members.

Maintained appropriate interpersonal relationships with employees, peers, parents, and students

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