Customer Service Administrative Assistant
Resume:
Katie Hulick
Broken Arrow, OK 74014
*********@*****.***
Objectives
I am an outgoing individual pursuing a job that encourages my desire to succeed. I have motivation to adapt and learn to do any given task and the drive to excel at any position.
Summary of Qualifications
Highly motivated, creative, and flexible Administrative Assistant with more than 15 years of experience. Strong skills in maintaining productive working relationships with internal and external customers. Excellent communications skills and adept at interacting with people at all levels of an organization. Positive, can-do attitude and dependable employee with a record of exceptional tenure.
Skills
Microsoft Windows 8, Word, Excel, PowerPoint, and Outlook.
Typing speed 50-60 wpm, data entry
Office equipment: copy, fax, scan, mail meter, spiral notebook binder, multi-line phone system
Filing: soft copy and hard copy
Notary
Experience
September, 2014 - present Teller
Fraternal Order of Police Credit Union Tulsa, OK
Process customer cash, checks, cashier checks, transfers, loan payments, night drops and money orders; balance drawer and scan checks throughout the day; balance money orders weekly; process insufficient fund charge backs; process Tulsa Police payroll; enter checks and cash into general ledger; scan teller withdraw/deposit slips; print end of day report, fill out balance sheet and post end of day check deposit in computer.
October, 2002 – January, 2014 Secretary
Transport Workers Union, Local 514 Tulsa, OK
Answer multi-line phones; helped members at the window; arrange travel itinerary; update member files; type board member reports; open and distribute mail; copy, scan and enter correspondence into correspondence log; fax member claims/documents and scan into member files; order supplies; type memos and letters; put together TWU newsletter; sell Company clothing to members; enter cash into accounts receivable along with checks received in the mail; prepare deposits for Company funds; type documents and guidelines; type and process member grievances; notarize documents for members.
September, 1997 – May, 2002 Customer Service
Metagenics (NuMedica) Tulsa, OK
Answer multi-line phones; data entry; process phone and fax orders; transfer daily account sales to Microsoft Excel spreadsheet; file orders into client files; track packages through UPS and Fed-X.
Education
Broken Arrow High School, May 1991 Diploma
Tulsa Community College, Present
Taking courses toward an Associate’s Degree in Human Resources
39 credit hours completed with anticipated completion in December 2016
References
1.Chante Cobb
Fraternal Order of Police Credit Union
******.******@*****.***
2.John Hewitt
TWU, Local 514
*******@*******.***
3.Tony Bunch
TWU, Local514
******@*******.***
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