Customer Service Microsoft Office

Dionte Moore

*** ***** ***** ●Anniston, AL *****●256-***-**** ● *************@*****.***

QUALIFICATION PROFILE

Enthusiastic, dedicated, hardworking, Customer Service and Data Entry support. With my extensive knowledge of First Data applications I am seeking a challenging and exciting position where I can fully utilize my knowledge and skills toward the success of achieving organizational goals.

CORE STRENGTHS AND SKILLS

• In Excess of 7 years first data knowledge and application experience

• Knowledge of Visa, MasterCard, Amex and Discover setup and compliance

• Working knowledge of First data platforms and applications

• Capable of working autonomously or as a part of a team

• Excellent written and verbal communication skills.

• Capable of leadership, innovation and adaptability

• Competent in Microsoft Office applications

• Able to handle multiple assignments simultaneously and effectively meet deadlines

EXPERIENCE

First Data Corporation Coral Springs, FL

Point of Sale (POS)/ Merchant Activation Representative

2008-2015

Key Contributions:

• Assist Merchant with hardware problems by trouble shooting credit card terminals

• Process replacements, open accounts, review rates and contract information

• Handled high call volumes daily that support merchants and their customers.

• Responsible for troubleshooting technical and non-technical customer inquiries

• Provided over the phone step by step training for basic terminal functions.

• Highly experienced with dealing with customer support and its various functions.

• Download different information in Merchant Terminal based on business type

• Train Merchant on how to use point of sale terminal

Precision Response Corporation

Contact Center Associate

2005-2007

Key Contributions:

• Worked in a fast paced environment where customer support is highly admirable

• Maintain US Airways accounts

• Reconciled daily transactions ensuring that total receipts are equal to total accounts received

• Responsible for writing off transactions to a profit and loss statement when daily batch totals cannot be reconciled

• Responsible for arranging customer travel including flights, Hotel and car rental

Security Alliance International

Dispatcher

2006-2008

Key Contributions:

• Monitored Alarms systems for suspicious activity

• Test Alarm systems with Technicians in all locations for residential or commercial accounts

• Assist Customers with their Alarm systems such as troubleshooting code changes, defaulted zones etc.

EDUCATION

Boyd Anderson High School: 2008

Achieved High School Diploma

First Data Corporation

Certification of Point of Sale (POS) completion training.

Certification of Merchant Activations Group (MAG) completion training

Certification of BANA completion training

Computing Skills

• Remedy, CSI, CAN, Pos2000, FDPOS, Merchant Manager, Tasq Web, FileNET, Value Link, MSA, Datawire, MyRT, CMS, PRS, Concord, Omaha FDR (Mainframe), Mercury, Merchant Service Center, CMS Memphis, Insight, Single Point of Entry(SPE), MATT, Document Direct, Fact Sheet, Tandem

• Literate in Windows (’95, ’98, ‘2000, ‘XP, ‘Vista, ‘7)

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

REFERENCES

References will be provided upon request.

Contact this candidate