Customer Service Representative
Resume:
Sara Cruz
Oxnard, CA *****
**************@*****.***
OBJECTIVE:
Obtain a position as a team-player in a people-oriented organization where I can maximize my organizational skills and work well with others to achieve the corporate goals.
EXPERIENCE:
Goodwill, Camarillo, CA March 2015 - Present.
Cashier
Assist customers with merchandise.
Cashier.
Maintain the stores appearance.
Pull merchandise.
Roadrunner Shuttle and Limousine, Oxnard, CA January 2011 – 2013
Lead Reservation Agent
●Responsible for customer service, taking phone calls, assisted in manager calls.
●Generate daily report of calls received by each agent, create revenue gains for the day and revenue comparison to prior years.
●Train new agents on customer service
●Communicated with dispatch to ensure arrival and departure dates and times where met.
●Maintained email support system.
LuvYourBag, Oxnard, CA July 2010 – 2011
Customer Service Representative
Responsible for customer service, taking phone order, shipping and receiving.
●Work trade shows, setting up and dismantling booth display.
●Generating invoices and updating inventory in Quickbooks and inventory control.
R&D Transportation, Moorpark, CA August 2008 – October, 2008
Customer Service Representative
Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on client’s schedule, averaging one hundred calls a day.
●Worked with new customers in developing routes for their children’s program and developed new accounts.
●Performed research for expansion in San Bernardino County.
●Worked with existing customers advising them of new programs for which they qualified and assisted in filling out their application.
Tilly’s, Oxnard, CA June 2008 – August, 2008 Customer Service Representative
General promotion of the products and sold all store products.
●Managed dressing room, interfaced with customers, and cashier.
Behavioral Respite in Action, Camarillo, CA December 2007 – March, 2008 Child Caretaker Assisted children with personal hygiene and teaching self-help skills. Managed minor behavioral excesses such as physical and/or verbal aggression.
EDUCATION :
Pacifica High School, Oxnard, CA - High School Diploma
Oxnard College, Oxnard, CA- Currently Attending
Other Languages - Fluent in Spanish
COMPUTER SKILLS:
Microsoft Word, Excel, Outlook Express, Microsoft Windows XP and entry level Quickbooks.
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