Customer Service Manager
Resume:
Sheree M. Clark
Dayton, NV ****3
**********@*******.***
Job Objective:
Organized Commercial Lines Account Manager with 5 years experience in a fast paced insurance office setting.
Highlights of Qualifications:
Responsible for servicing commercial insurance policies for all types of business organizations
Operational knowledge of Microsoft Office applications and Applied systems/TAM
Ability to work effectively with various markets
Exceptional customer service, communication and interpersonal skills
Successfully managed a book of business that exceeds 2 million in premium.
Responsible for managing, servicing, and maintaining relationships with clients
Increased insurance knowledge
One course from completing CISR Designation from the NAIC
Professional Experience:
Commercial Lines Account Manager
Alpine Insurance
July 2013 - Present
Coordinated with clients and provided technical expertise to accounts.
Managed and provided response to all customer requests and inquiries.
Provided response to underwriter queries within timeframe.
Maintained a large volume of work for commercial accounts.
Designed quotations for all insurance accounts and renewals.
Billed, collected and processed premium payments
Collaborated with insurance carriers in quoting, crediting, and issuing policies
Prepared applications for all new and renewal insurance.
Developed client files and maintained accuracy in it.
Monitored and provided update to agency management system.
Administered efficient resolutions for all customer issues.
Production Manager
Country Financial
June 2010- July 2013
Marketed, sold and serviced personal and commercial insurance
Administrative duties, answering phones, faxing, copying, word documentation, developed letters, etc. Worked one on one with Mortgage brokers and bank lenders, Vendors, and customers
Streamlined data to provide a more efficient quote process
Produced memos and welcome packages to clients and Issue binders for coverage given
Billed, collected and processed premium payments
License/Certifications:
State of Nevada Property & Causality License
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