Customer Service Microsoft Office

JENNIFER DILLARD

***** *** **., ***. ***, Kansas City, MO 64114 C: 816-***-****

********@*****.***

Summary

More than ten years of extensive customer service and 14 years of underwriting experience which includes excellent

written, oral and interpersonal communication skills. Computer training in Microsoft Office Suite 4.3, Windows 3.1,

WordPerfect 6.1, PowerPoint 4.0, Excel 5.0 and Lotus 123 R5. On the job experience with Windows 95, Excel, Word and

Internet.

Highlights

Excel 5.0

Microsoft Office Suite 4.3

Windows 3.1 Lotus 123 R5

WordPerfect 6.1 Word

PowerPoint 4.0 Internet

Experience

New Business Coordinator 04/2001 to 06/2012

MetLife Downers Grove, IL

Reviewed and interpret request for proposals for Group Life, Long Term Disability, Short Term Disability and Dental coverage.

Followed underwriting guidelines for requested coverage and pricing in order to produce final rates for broker and group.

Responded and contacted brokers regarding quotes, company products, missing information and other pre-sale service relad matters.

Liaison between the sales representative and broker with the goal of closing the sale. Produced proposals for Individual Disability Income, prepared submitted sold cases to our home office Provided customer service regarding Individual Disability Customer Service Representative 07/1991 to 12/1995 United Parcel Service Kansas City, KS

Responded to customer inquiries in a call center regarding UPS services. Processed air refunds for shippers and recipients within the district and created a weekly report for total amount of refunds

Logged customer complaints, arranged package pick up at the home or business. Initiated the process for tracking and tracing lost packages, ordered supplies for various shippers, reported lost or

damaged items and screened calls and managed messages. Performed hands on training for future customer service representatives. Performed various duties for the Account Executives while assisting customers. Package Plan Administrator 06/1997 to 10/2000

Fortis Benefits Insurance Downers Grove, MO

Reviewed, underwrote and approved applications for Life, Loss of Time, Long Term Disability, Medical and Dental coverage to be added to existing policies.

Reviewed the medical history and followed the federal guidelines in order to underwrite the employee. Resolved issues for our district group representatives servicing independent insurance agents. Assisted with answering inquiries in Customer Service Performed accounting duties to assure that all policies were kept up to date, sent out late notices, canceled and reinstated policies and researched billing issues. Education

High School Diploma 1986

Hickman Mills High School Kansas City, MO, United States Associate of Arts: Associates Degree

Longview Community College Lee's Summit, MO, United States Associate of Arts 2016

University of Phoenix Online Chicago, IL, United States

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