Customer Service Representative

James Dennis JR

**** ******** ******

North Las Vegas Nevada 89030

Cell: 702-***-****

Email:***************@*****.***

EXPERIENCE:

**/****- **/**** *** Las Vegas, NV

Customer Service Tier2- Technical Support

Under general supervision, In an In-Bound call center environment Received Inbound calls from registered Students and Candidates to take any of their state, national, FAA, or Cosmetology exams. Job functions included the Resolution of technical online registration and sign in issues. Verified candidate- customer demographics. This included any registration information. Clear concise communication and windows pc were essential to completing all daily job tasks. Other job functions included the collection and processing of any necessary exam fees. All daily job duties completed by phone were completed while using provided script. Used windows pc to access and research troubleshooting steps to meet and exceed customer or candidate needs.

02/2010-05/2010 Ultimate Staffing Las Vegas, NV

Data Entry Clerk

Assisted staff in the Family Court Division with manual Data Entry process Separated documents in the files according to document type such as birth records, social, or tax documents. Microsoft Excel was used to keep track of completed files An Electronic scanner linked to quality control office was used to scan certain documents added to files. Office supplies used to complete all job functions included, staple remover, paper shredder copier and or scanner. Windows pc was also used, data entry using only the 10 key pad to manually enter case numbers.

12/2009- 09/2010 Parisi Communications Las Vegas, NV

Technical Support /Customer Service Representative

Provided Technical Support on VoIP and PBX phone systems for existing AT&T Business Customers. Majority Inbound calls from current AT&T Residential and Business Customers. Verified customer demographics. Business Customers verified company account number. Essential job functions required the use of Telephone Headset and windows pc and provided script. Assisted Department Leads and Quality with time sensitive correspondences.

07/2006- 12/2009 Tele-Tron Marketing Erie, PA

Customer Service Representative

Received Inbound calls from Bank of America duties included assisting customers with account inquires, money transfers, Deposits, loan requests, balance inquires, The Activation or Deactivation of debit card. All job functions required the use of windows pc to assure correct login procedures with use of Bank of America Software.

EDUCATION: Graduated March 2010 Business Access Online- Northwestern College Graduated 2002

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