Customer Service Sales

Ahmad Tadjiev

**** ******* *****, *********, **, 216-***-****, ***********@*****.***

Education:

Delta Airline Academy 2004 -2008

Bachelor’s Degree in Professional Aeronautics and Airplane Construction

Successful completion of necessary and extra flight hours, simulation classes, airplane construction workshops, and necessary principles and theories coursework

Alfred University 2002-2004

Major in Biochemistry (Uncompleted)

Two full semesters of prerequisite and program coursework necessary

GPA of 3.8

High School Graduate of School Number 110, Tashkent, Uzbekistan 1997-2000

Work Experience:

Direct TV Call Center 2015-2015

Call Center Sales Representative

Take inbound calls from customers and determine the wants and needs of the client through strategic thinking

Offer upgrades and promotions with a sales goal in mind

Deliver an outstanding and personalized customer service experience with energy and confidence

Meet and exceed all monthly key performance standards with an 80% close rate

One of the top company salesmen with an average of 10-15 sales daily

Fresh Healthy Café (Beachwood Place) 2011-2015

Assistant Manager

Manage employees and their duties, oversee part of the hiring process

Provide superior customer service and resolve any requests and issues

Prepare inventory, partially manage finances and report revenue

Operate cash register with a modern system in all kinds of settings

Classic Audi of Moscow 2009-2011

Sales Manager

Reinforce the Audi brand and culture with a positive attitude and high energy

Implemented training programs that helped increase sales by 25 percent

Direct the day-to-day operations of the dealership team, providing guidance and coaching to promote growth

Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis

Northwest Airlines 2008-2009

First Officer Licensed Commercial Pilot

Operated Jet aircraft on takeoff, cruise, and landing

Experienced aviator with 1500+ flight hours

Responsible for supporting in crew coordination, on time transport, and excellent customer service

Solid training record-have passed all commercial airline IEOs and check rides on 1st attempt

Dependable and responsible employee demonstrating quality communication and mutual respect

Skills and Achievements:

Fluent in Russian, English, Uzbek (a Turkic language), and intermediate in Arabic

Computer Software: Microsoft Office Applications, Macromedia Flash, Dreamwaver 8.0, Java Script, HTML, Access, Photoshop

Excellent communication skills, detail oriented, and strong work ethic, customer oriented

Analytical thinking, top research and organizational skills

Contact this candidate