Customer Service Microsoft Office
Resume:
Bryan A. Wilson
Barrie, Ontario
L*N 0P6
Cooperative Education Experience:
Royal Canadian Mounted Police
Cooperative Education Student February 2005 – June 2005
And; February 2006 – June 2006
Accomplishments:
oAttended memorial service for officers who died in Alberta in 2005
oOrganizational skills from photocopying and sorting files
oComputer skills from creating charts of information for cases
oHands on experience from working with real cases
Education:
Sir William Mulock Secondary School September 2002 – June 2006
oSuccessfully completed grades nine through twelve with approximately 80% averages
oReceived honour roll award in grade ten
oGraduated from Secondary School as an Ontario Scholar
Work Experience:
A.P.I. Alarm Inc.
Dealer Support Representative June 2012-Aug 2015
oLiaison with sales and internal staff to resolve dealer administration problems and inquiries while establishing and maintaining efficient data and information flow
oMaintain new and existing alarm companies through planned individual account support
oMonitor account activities and provide relevant management information
oMaintaining daily and monthly reports for account maintenance and productivity through Microsoft Office programs (Excel, Word)
oResponsible for the start-up of new accounts through various programs depending on the nature of communications (GSM’s, T-Link, DVAC, Two-way voice, Elevator monitoring, Video monitoring)
Dispatch Operator/ Lead Dispatch Operator November 2009-June 2012
oIn charge of ensuring all operators react and process alarms accordingly and in a timely manor
oAssist operators with the procedures followed by our station according to state/provincial and station bylaws and regulations
oAssume responsibility for multiple phone lines for inbound and outbound emergency calls
oOverlook and assure that daily guard reports are accurate
oAcknowledge and record all actions taken on all accounts handled at any given time on a computer program called SIMS
oContinuously making last minute decisions according to certain situations given by our general customers or the company representatives themselves
oComplete numerous daily reminders to ensure all software programs and receiver equipment are working properly and efficiently to ensure all alarm signals are being received and in a timely manor (DVAC, T-LINK, VOIP, Europlex, etc.)
ACleanCo.
Supervisor/Cleaner January 2009 – June 2009
oIn charge of ensuring all buses are cleaned inside and out satisfying Veolia (VIVA) standards
oEnsuring office building is cleaned to standards, (offices, washrooms, lunchroom, hallways)
oResponsible for wash bay being cleaned of all garbage and dirt at the end of every shift
oResponsible for handing in all lost articles found on buses at the end of every shift
Tel: 905-***-**** Bryan A. Wilson
Experiences continued…
Aramark Canada Ltd.
Supervisor March 2008 - December 2008
oIn charge of ensuring all buses get fuelled, oil/windshield washer fluid top-ups
oEnsure all buses get cleaned inside and out to Veolia (VIVA) standards
oMust make sure our wash bay is kept tidy at the end of each evening
oIn charge of tracking and handing of Lost & Found each night
oResponsible for finding extra coverage if needed due to employee call-ins
oReport any problems/issues dealing with our work space
Aventex Contracting
General Contracting July 2007 – March 2008 And; August 2009 – November 2009
oTaping, drywall, flooring, painting, baseboard and trims
oFully renovate bathrooms and kitchens
oFinish basement from scratch
Group 4 Securicor Security Services
Security Officer July 2006 – July 2007
oFloater
oGuarded various sites on various shifts
oPatrol areas periodically ensuring alarm systems work properly and there is no suspicious behaviour
Connex Canada (summer student)
Maintenance June 2005 – August 2005
oResponsible for keeping the garage area clean and organized for the maintenance of the buses
oCleaned buses inside and out with attention to detail
oKept interior of building and outside property extremely tidy and clean and ensured the premises was free of any hazards
oMoved furniture when necessary and was efficient with small maintenance repairs
Tim Horton’s
Shift Supervisor/ Customer Service July 2003 – September 2004
oProvided excellent customer service to customers at storefront and drive-thru in a timely manner
oThoroughly cleaned equipment, counters at storefront, and kitchen
oResponsible for monitoring the cash flow in registers
oResponsible for assigning staff duties and monitoring their performances
oProfessionally baked foods for the store
Volunteer Work:
Newmarket Soccer Club May 2005 – August 2007
oReferee/ Linesman for soccer games of all ages
Newmarket Soccer Club May 2004 – September 2004
oAssistant soccer coach for boys ages ten and eleven
Armitage Village Public School June 2004
oCoordinated and supervised rides and attractions for the school’s annual Fun Fair
References available upon request
Contact this candidate