Mac Support, Desktop Support. Technology Support

Jean M. Cornet

**** ****** *** * Ridgewood, NY **385 * 212-***-**** * email: **********@*****.***

Profile: Highly motivated individual with more than 15 years as an IT specialist providing thorough and skillful support.

Systems: Microsoft Windows XP, Vista, 7 & 8, Apple Macintosh OS X Workstation / Server

Hardware: Dell Hardware line, HP, Apple Macintosh Desktops / Servers, G4’s and G5’s and Mac Pro / Intel based PC’s, 486 DX2 to Pentiums, PCI, SCSI, USB, Thunderbolt, Firewire, HP printers, Lexmark, HP Jetdirect cards, Apple Printers, Intel NetPort print servers, Canon Copier lines and Fiery Print Servers.

Software: Microsoft Office 2007, 2010 & 2013, Active Directory Users and Computers, VirtualBOX, VMWare,

Adobe Creative Suite, Dell Kace Portal, OpenOffice, PDFCreator, NitroPDF, Symantec Endpoint

Anti-virus, SOPHOS Anti-Virus, eDocs / Hummingbird Document Management (DM).

VNC Client/Server, Apple Remote Desktop, QuarkXPress, Timbuktu, Miramar PC/MacLan, Toast Software, AppleWorks, MS Office X - Office 2011 for Macintosh, Disk Warrior and File Salvage.

WorkShare Professional: Legal Document Comparison & Document Control Software

PDFdocs - Manage Forms and Documents Workflow for Enterprise

Web & e-mail: Microsoft Outlook Win / Mac, Office365 Portal, Apple MAIL, Entourage, Internet Explorer,

Google Chrome, Safari, Firefox, Lotus Notes, CCMail and GroupWise 5.5 Exchange.

Network: SMB/NFS/CIFS, TCP/IP, ARA, OT/PPP, PPPoE, Ethernet and Wireless Networking.

AppleTalk Local Talk, Novell 4.11

Summary: More than 15 years experience in Mac OS / Windows XP & 7, Microsoft Office for Mac 2008/2011,

MailApp, Entourage, Outlook, Smartphones, iPads, iPhones and Android support experience.

Macintosh OSX Operating Systems (Snow Leopard 10.6, Lion 10.7, Mountain Lion 10.8,

Mavericks 10.9, and Yosemite 10.10)

Perform installations, configurations and support of PCs, Macs, Printers and/or other technologies.

Set-up and take down of a variety of systems and hardware components, including deploying

equipment, packing and moving of computer equipment and peripherals.

Maintain timely tracking, escalation and communication of all issues, concerns, and key considerations related to project(s) for area of responsibility.

Knowledge and expertise of Active Directory, Group Policy, TCP/IP, DNS & DHCP

Ability to solve a wide array of typical Desktop calls for Mac, PC, Network Printers, mobile devices & other hardware/software requests.

Experience:

Thirteen WNET (PBS) New York, NY 6/06 – 7/15

Systems Engineer

Supported 300 Macintosh Desktops 750+ Windows 7 / Windows XP Desktops users and

Collaborated with Systems and Network Infrastructure teams

Hummingbird Document Management (DM) Administration and Support to the Legal Dept.

Provided training and support to the General Counsel, Senior Attorneys and Legal Assistants.

Served as Macintosh authority to Senior Engineers, Post Production and Helpdesk staff

Documented, tracked and monitored problems to ensure a timely resolution through Dell Kace

Thirteen WNET (PBS) New York, NY 1/01 – 6/06

Technology Specialist

Assisted Editors and Producers regarding issues with Avid / Final Cut Pro / After Effects

Enforced Apple Remote Desktop / VNC Services on Mac workstations for remote support

Implemented and maintain company Asset Inventory in FileMaker Pro Database

Migrated and deployed 96 Mac users from G4 with OS 9 to G5 – Mac Pro with OS X (Tiger)

Active Directory and user account management experience and possess strong organizational skill

National Video Center Inc. New York, NY 9/99 – 12/00

Senior Apple System Specialist

Provided assistance to 250+ PC and Mac users on a Novell Network

Upgraded all in house Macs to OS 9.0 with service pack 9.0.4

Administered ACT! Database of over 500,000 contacts.

Custom built all in house Windows NT workstations and Servers.

Performed network backup using Retrospect Backup Server & Client 4.0

Hearst Corporation, Magazines Division New York, NY 6/99 – 9/99

Assistant Manager (Consultant)

Responsible for backup & retrieval of user’s data on Macintosh servers. Daily assistance to several magazines regarding hardware/software/networking issues.

Assisted Managers with Laptop OS upgrades to Lotus Notes and other applications

Setup TCP/IP stacks on workstations for Internet access.

Provided support for 900+ users in several magazines including Cosmopolitan, Popular Mechanics, Harper’s Bazaar, Redbook, Country Living Edit, House Beautiful, Cosmo Girl, and Gardner.

AICPA New York, NY 9/98 – 5/99

Helpdesk Representative (Consultant)

Assisted with LAN upgrade of over 500 PC’s on a Novell Network using client 3.1

Assisted configuration of new workstation with windows 95/98 rollout, Lotus CCmail, IBM/AS400 Metaframe and Office 97.

Daily assistance to 500 plus users regarding software and printer issues.

Principal source of assistance and support to AICPA regarding Macintosh related issues.

Repaired and troubleshoot various types of printers including Apple and HP LaserJet printers.

Eastman Kodak Company Inc. New York, NY 7/96 – 12/98

Apple Computer Field Service Engineer

Responsible for calling and scheduling Apple Macintosh customers.

Installed/upgraded Mac components such as network cards memory chips, Disk drives, power supplies, system boards and modems.

Monitored incoming service calls for equipment repair. Integrated new hardware/software into existing systems. Custom built Apple Macintosh Computers & Servers.

Assisted Apple Computers with Repair Extension Authorization (REA) Programs.

Inspected Apple Macintosh CPU for AppleCare Renewal

Education / Training:

City College, CUNY New Horizons Computer L. C.

Major- General Studies Symantec ACT! Contact 2000

EastmanKodak Company Inc. Certifications

Apple Service Training Program CompTIA A+ Certification

Netcom Technical Institute Inc Apple Certified Engineer

Computer Repair and upgrading Mac OS X Certified

L.A.N / PC Repair Apple Certified Mac Tech (ACMT)

Novell Certified Netware Training Future Media Concept

Hummingbird DM eDocs / Legal Key Avid Media Composer Editing Training

eDocs Administration DM Document Mngt Training Version 7.1 – 10.1

Final Cut Pro Training Adobe Premiere Editing Training

References: Available upon request.

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