Customer Service Manager
Resume:
Anne Marie Veith
Desert Hot Springs, Ca. 92241
760-***-**** Cell.
*********.*****@*****.***
PROFILE
Strong background in home health & residential rehabilitation care, case management, patient care plan development and activities of daily living. Strong computer, internet and customer service skills, operations management including sales and marketing, human resources and recruiting.
EXPERIENCE
Sunbrook Residential Care Facility/ CNA/Caregiver
La Quinta, Ca.
2/2015-Present
Independently operating a 6 bed care facility working 24 hour shifts. Duties include all activities of daily living, toileting, bathing, medication assistance, cooking, cleaning, laundry.
Readylink Healthcare-Nurse Recruiter
Thousand Palms, Ca.
3/2014-9/2014
Recruited nurses for various positions nationwide. Verified nurses credentials to ensure proper licensing for each state, verified education, work history and references. Utilized multiple computer software programs and multiple line phone system to achieve recruiting goals.
ComforCare Senior Services-Case Manager/CNA/Caregiver
Cathedral City, Ca.
8/2010-10/2013
Worked directly with physicians, hospice case managers and nurses to develop personal care plans for patients to ensure proper protocols were implemented and followed by caregivers to provide optimum patient care. Interviewed caregivers, trained them on expectations for multiple cases. Performed all activities of daily living, oxygen and blood pressure monitoring, medication dosing and ordering refills. Ordered all medical equipment and supplies as dictated by the patients changing conditions and needs. Charted all medical treatments, nutrition intake and output complying with State of California regulation/HIPPA privacy act. Monitored patients to end of life.
EDUCATION
Butte Community College
Oroville Adult School, Oroville, Ca.
Completed Certified Nursing Assistant Program-CNA
Prospect High School
Oroville, Ca.
Graduate/Diploma
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