Customer Service Technician

Marco Doby

*** ******** **. *** ** 630-***-****

West Chicago IL 60185 Email: **********@*****.***

PROFILE

Professional Automotive Service Technician with the motivation, desire, knowledge, and skills required to diagnose and repair malfunctions in complete mechanical systems. I am seeking a position in the automotive industry where I can succeed in an environment of growth and excellence to meet personal and organizational goals.

EDUCATION

Universal Technical Institute (UTI) Glendale Heights, IL

Automotive Technology training included 1,530 hours in the following subjects:

Diploma UTI Graduation Date November 26th 2014

Courses:

Automotive Engines & Repair

Automotive Power Trains

Professional Applications

Power & Performance IA

Brakes

Advanced Diagnostic Systems

Power & Performance IB

Climate Control

Automotive Undercar

Power & Performance II

Automatic Transmission

Professional Service Writing

Fuel & Ignition Systems

Electronic Fundamentals

Electronic Diagnostics

Drivability & Emissions

Electronic Technology

Gage Park High School, Chicago IL Diploma Graduated January 2001

Earle C. Clements, Job Corp Center, Morganfield KY Completion Certification Graduate 2001

EMPLOYMENT

AGCO, West Chicago IL Manufacturing 3/13 5/13

Picked and packaged orders according to specifications noted on tickets

Used RF scanner to scan items to specific areas and location to be staged or shipped

Bank of America, Chicago IL IBML Image Track Scanner 5/06 12/12

Operated and maintained the lbml scanners for day of operations

Processed there documents and checks so they are accessible online

Kelly Service/Hydrosol, Bridgeview IL General Assemble 01/06 5/06

Packed cans in boxes and stacked them on pallets when they come off the assembly line

United States Postal Service, Elk Grove IL Mail handler 11/01 1/05

Loaded mail on the trucks to their destinations

Manage to gantry robot used for sorting mail

House of Blues Hotel, Chicago IL Banquet Houseman 7/00 1/01

Checked with customers to ensured that they are enjoying their meals and take action or correcting problems

Carried food, dishes, trays and silverware from kitchen department to serve patrons

Garnished foods and position them on tables to make them visible and accessible

Maintained adequate supplies of items such as clean linen, silverware, glassware, dishes and tray

Scraped and stacked dirty dishes, and carried dishes and other supplies to kitchen for cleaning

Cleaned out banquet rooms and setup tables and chairs for the next banquet scheduled

ADDITIONAL SKILLS

Technician Experience

Customer Service Experience

Computer Repair

Image Track Scanner

References Available upon request

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