Customer Service Manager
Resume:
Tiffany Brenner
West Bloomfield, MI 48322
********@*****.***
EXECUTIVE SUMMARY
Bilingual (Spanish/English) industrial buying manager with extensive international experience in the automotive industry. I have worked with several of the automotive industry’s leading firms to help manage their buying programs, negotiate cost savings with suppliers, lead benchmarking efforts, coordinate international buying initiatives and achieve significant financial and process results. I would like to apply my expertise and experience at your organization.
PROFESSIONAL EXPERIENCE
ARCHWAY MARKETING/Heineken USA, ROMULUS, MI
Sourcing Specialist
June 2012 – CURRENT
•Work directly with client merchandise managers and various creative agencies.
•Support of print and promotional marketing programs.
•Sourcing and presentation of promotional materials and products that meet customer requirements.
•Establish skus in customer system maintaining data integrity including specifications and imprint instructions.
•Work with vendor and creative agency to secure die lines, artwork and deliver in a timely manner to allow Archway to meet production dates.
•Work with Client Services and Vendor to resolve any quality issues with the product once received ensuring product is packaged correctly per fulfillment requirements.
•Developing processes to establish a sourcing team structure that is a marketable solution that works for customers with diverse requirements.
•Establish template style skuing process.
•Managed $2.5 million in annual marketing, print and promotional spend.
Ford Motor Company, Dearborn MI
Program Buyer - contracted
October 2011 – June 2012
Program purchasing working with supplier, buyer and engineering to ensure capacity increase success for new demand.
Titzy’s, Royal Oak, MI
Manager
July 2007 – October 2011
As owner and operator of this Royal Oak boutique, tasks ran from the opening floor to present day management and customer service. All purchasing, price negotiations, supplier quality and continued follow up is maintained by myself. As well as purchasing, there is a great deal of finance, IT (www.titzys.com) and all general business practices that keeps Titzy’s operating on a day to day basis.
ABB Flexible Automation, Auburn Hills, MI
Powertrain Buyer
October 2004 – September 2007
I have a wide range of responsibilities involving the negotiation and purchase of millions of dollars of powertrain components. Areas of responsibility include machine and fabrication, weldments, design and build, commercial items, detail machining, service and CNC work. Among my responsibilities and accomplishments:
Directing cost migration to emerging countries, including China and Mexico.
Creating shipping and receiving process improvements.
Managing supplier line ups, buy offs and audits.
Expanding the firm’s supply base and qualification processes.
Establishing annual program budget and procurement plans.
Resolving all supplier quality issues.
Expediting and supplier follow-up efforts.
Establishing and maintaining a 13% cost savings of $4 million in annual spending.
RESUME OF TIFFANY BRENNER
Page Two
Leading pneumatic commercial procurement programming.
Directing robotic automation: English/Spanish translation.
BOS Automotive, Rochester Hills, MI
Commodity/ Production Buyer
January 2002 – October 2004
While at BOS Automotive, I was responsible for strategic sourcing of plastic injection molding components, metal stampings, roll forms, aluminum extrusions and textiles in the U.S. and Europe. Among my responsibilities and accomplishments:
Coordinated ordering of pre-production parts and track tooling time-lines, and PPAP submissions for different program launches.
Negotiated yearly supplier contracts aligned with the corporate purchasing strategy.
Developed corporate quality and cost savings initiatives.
Developed and implemented new purchasing forms and procedures.
Trained new employees in T4M and BOS purchasing processes.
Managed program timelines from design development to prototype orders and production launches.
Worked in multidisciplinary teams with project managers, designers and engineers from initial design development to production initiation.
Using my bilingual skills, served as a liaison between BOS USA and BOS Mexico.
Managed tool transfers from BOS USA to BOS Mexico.
Managed NAFTA documentation for GM, Ford, BMW and Daimler Chrysler accounts.
Frequent travel to Germany and Mexico.
Ford Motor Company, Dearborn Michigan
Blitz and TCM Coordinator - contracted
May 1997 – December 2001
In this assignment, I served as a Blitz Coordinator in a Competitive Analysis Benchmarking Workshop for all vehicles at Ford Motor Company, with responsibility for coordinating a 300+ person team that conducted purchasing benchmarking events. Among my responsibilities and accomplishments:
Organized and scheduled presentations and information gathering among buyers, engineers and suppliers on vehicle cost reduction issues.
Conduct quality analysis, competitive analysis benchmarking, value chain and target achievement plan workshops for Ford’s powertrain components and super duty trucks.
Maintained all purchasing data in a cost reduction idea database (CRID).
Created PowerPoint presentations and Excel spreadsheets reflecting the workshop’s dollar, weight, and time reductions/results.
Managed problem resolution processes within cost reduction parameters;
Worked with purchasing and engineering groups to implement cost reductions.
RESUME OF TIFFANY BRENNER
Page Three
Created PDCE matrices, including analyses of vehicle interior, exterior, electrical, powertrain, and chassis componentry.
LANGUAGE SKILLS
Native fluency in Spanish
Citizenship
USA and Mexico
TECHNICAL SKILLS
EDI, Gentran, Macola, Manufactures Pro, Unix, Access, Lotus Notes, JDE, Workshop Management, Powerpoint, Excel and Taproom.
EDUCATION
B.S., International Trade and Language, Eastern Michigan University, 1997
Spanish, Language, and Culture, Universidad Iberoamericana, Mexico City, 1995
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