Customer Service Sales Representative
Resume:
Giovanna Andrade
**** * ****** *** *******, IL **639
T: 949-***-**** E: ********.*********@*****.***
Objective
Seeking a responsible and challenging position where my experience and skills will significantly contribute to the overall success of the company and provide opportunities for my career growth.
Experience
MacMall Huntington Beach, CA Fulltime Dec 2011-June 2014
Sales Representative with in-depth Apple product sales knowledge and excellent customer service skills. This position primarily entails earning Apple sales certifications, educating customers about Apple products, and selling them the products/services that fit their needs. I also answer phone calls pertaining to customers’ Apple-related questions, ring customers up at the POS terminal, maintain a clean sales floor, and provide one-on-one Mac OS X/iOS training. Occasionally did some clerical work when our administrative assistant was sick or on vacation.
Macy’s Westminster, CA Seasonal Aug 2011-Oct 2011
I was part of the recovery team. I went around making sure the sales floor was clean of any clothes and objects that did not belong, rang up customers and answered any and all questions customers had.
Wet Seal Westminster, CA Seasonal Aug 2011-Dec 2011
Sales Representative who had many positions while working at this store. I cleaned the fitting rooms, rang up customers, answered questions, and made sure the store was clean at all times.
Men’s Warehouse & Tux, Aliso Viejo, CA Fulltime October 2009-January 2010
Customer Service Sales Representative with extensive background in product knowledge and superior customer service. I rang up customers, answered the phones, opened and closed the store, trained new employees, adjusted and signed off on time cards. When my manager and supervisor where on vacation I was in charge of the store and the employees.
Kohl’s Laguna Niguel, CA Part-time Aug 2008- October 2009
Sales Representative who had many positions while working at this store. I cleaned the fitting rooms, rang up customers, answered questions, and made sure the store was clean at all times. I would occasionally work in the jewelry department, customer service desk and cosmetics department when we were short staffed.
Erie Family Health Center, Chicago, IL Summer Program Job Part-time Summer 1995
I was responsible for imputing patient’s records into the computer. I assisted the doctors and nurses with little office tasks that needed to be done. I organized medical records, called patients to update the medical files.
Education
Saddleback College Mission Viejo, CA Fall 2011
Attending classes to get certified as an Medical Assistant
Steinmetz Academic Centre High School Chicago, IL July 2001-July 2004
Skills
Fluent in Spanish
Apple product training
Excellent customer service skills
Excellent phone etiquette
Responsible
Punctual
Organized
Friendly
Patient
Quick learner
Quick at typing
Proficient in the Microsoft Office Suite for Mac or PC
Filing
Happy
Knowledgeable in many fields of work
References
Janet Ferguson
Years known: 3
Macintosh Technician & Product Developer
Nicole Garcia
Years known: 3
Hostess
Melissa Clance
Years known: 3
Teachers Aide
Lucas Park
Years known: 8
Law Student- Law intern
Jamila Cruz
Years known: 22
Customer Service Specialist
Contact this candidate