Customer Service Office Staff
Resume:
Charlotte d. Villena
Address: *-** ***** ***** ***** Phase 3, Don Bonifacio Subd.,
Pulung Maragul, Angeles City
Cel # : 090*-***-****
E-mail Address: ********@*****.***
PROFESSIONAL OBJECTIVES:
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. I would like to join a firm where the work requires greater individual responsibility and a greater variety of experiences for advancement.
EDUCATIONAL BACKGROUND:
Elementary : Angeles University Foundation
Mac Arthur Hi-way, Angeles City
1982-1989
Secondary : Holy Angel University
Sto. Rosario, Angeles City
1989-1993
Tertiary : Holy Angel University
Sto. Rosario, Angeles City
Course: College of Business Administration
Major in Business Management
1993-1997
SPECIAL SKILLS:
Moderate in Typing (Manual & Computer)
Windows 95, 98 and 2000 - 2007
Microsoft Excel and Word
Powerpoint, Internet
Filing, Encoding, Bookkeeping, Accounting
Customer Service Related (Customer Associate)
EMPLOYMENT RECORD:
Company : Checkmark Business Center
Position : Internet/Telephone Operator
Date : February’98 – April'00
Company : Clark Data Center
Position : Encoder
Date : April’00 - November'00
Company : Clarkview Commercial Laundry
Position : Accountant/Bookkeeper
Date : November’00 - June'03
Company : Gems Internet Cafe
Position : Internet Operator
Date : July’04 – June’06
Company : Cyber City Teleservices Inc.
Position : Call Center Representative (CSR)
Date : June’06 – November’06
Company : NCO Clark
Position : Call Center Representative (CSR)
Date : March’09– June’11
Company : Lead Hustler Inc.
Position : Quality Agent (QA)
Date : Oct’12–July’15
PERSONAL DATA:
Nickname : Chatt
Sex : Female
Birthday : July 08, 1976
Birthplace : Dau, Mabalacat Pampanga
Religion : Catholic
Citizenship : Filipino
Height : 5’3”
Weight : 100lbs.
Color of Eyes : Brown
Color of Hair : Black
Father’s Name : Deceased
Mother’s Name : Gaudiosa C. Villena
Occupation : Cashier (Rumpa Restaurant)
CHARACTER REFERENCES:
MRS. ELINA SOLATRE
RTW Supervisor/Bench
OCAMPOS INC., ANGELES CITY/SINGAPORE CITY
MR. FERRY PANGAN
Radio Announcer – 95.1/93.1
MARISOLVILLAGE, ANGELES CITY
MS. KATRINA P. DAYRIT
Office Staff/Lawyer
ANGELES UNIVERSITY FOUNDATION
I HERE by that the above information are true and correct to the best of my knowledge.
CHARLOTTE D. VILLENA
Applicant
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