Operator Engineer
Resume:
Ryan E Tavares
Dix Hills, NY
**********@*****.***
April 19, 2015
[Recipient Name]
[Title]
[Company Name]
[Street Address]
[Address 2]
[City, ST ZIP Code]
Dear [Recipient Name]:
I am writing to express my interest in the position of Junior Network Engineer. My educational background in Networking along with my professional experience makes me an excellent candidate for this position. Most recently I have expanded my skills by taking the CISCO CCENT/CCNA Routing and Switches training.
The enclosed resume highlights my more than 10 years of experience as a Systems Operator. My daily functions included monitoring network connectivity; providing Tier 1 level support; troubleshooting common issues and providing suitable solutions in a timely fashion.
My strong analytical skills and attention to detail has always allowed me to consistently manage my time in the most efficient manner It is easy to be self-motivated because LAN/WAN networking is my passion and I am looking forward to putting my skills to good use for your company.
Please let me know your availability for an interview. Please contact me at 631-***-****. I look forward to meeting you to further discuss employment opportunities.
Sincerely,
Ryan E Tavares
Enclosure
Ryan E. Tavares
Dix Hills, NY 11746
**********@*****.***
Summary
Leverages technical expertise on CISCO router and switch setup/configuration using Cisco protocols OSPF, EIGRP, RIP, IPV4, VLANS, Static and Dynamic Routing, ACLs, DHCP, DNS to provide exceptional user support and resolve critical operational issues. Strengths include exceptional communication and problem-solving skills and adapting to change.
Experience
Systems Operator, ING Financial LLC July 2001 - June 2012
Provided tier 1 support to company personnel. Resolved end-user complaints and concerns with strong verbal and negotiation skills.
Monitor Network connectivity/Firewall status and escalate to support group to resolve in a timely fashion.
Updated documents and procedures from support teams, Network/Windows/Unix/DBA
Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers.
Running and monitoring backups for all production, database, and enterprise e-mail servers.
Executed batch jobs, monitored job streams, and interfaced with clients and internal groups to schedule jobs using CA Autosys.
Systems Operator, EAB Bank June 2000 - July 2001
Responsible for maintaining and troubleshooting the 3 credit service servers Experian, Equifax, and TransUnion.
Education
Certified Cisco Network Associate, Technical training Mar. 2014 - Mar.2015 Wilson Technical School, NY
Computer Career Center, Computer Science Sept. 1998 - Sept. 1999 Garden City, NY
Skills
Technical Support
Hardware Repair
MS Office Suite
Networking
Software installation
Veritas Expertise
Windows Operating Systems
Cisco Routers and Switches Configuration
Troubleshoot LAN/WAN
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