Customer Service Management
Resume:
Sudhanshu
*************@*****.***
SUMMARY
8+ months of industry experience in User Interface/User Experience Development
8+ months of developing product using SDLC i.e. Requirement Analysis, Design, Implementation.
Experience in developing professional UI web applications and front-end technologies like HTML/HTML5, CSS/CSS3, JavaScript, jQuery, JSON.
Good Understanding of Document Object Model (DOM) and DOM Functions.
Good knowledge of Client Side designing and validations using HTML, DHTML and Java Script
Sound Understanding and knowledge Object Oriented Concepts, Object Oriented JavaScript.
Work experience in various IDEs : Notepad++, Sublime text.
Self-motivated, able to work independently and in teams, while paying attention to details.
Excellent interpersonal abilities, communication skills, time management and Team skills with an intention to work hard to attain project deadlines.
Highly Curious about new front-end development technologies with a keen attention towards new industry developments and the evolution of programming solutions.
Possess good team-management and leadership qualities.
Possess excellent verbal and written communication, organizational and administrative skills for project management.
Involved in Understanding functional specifications and developing creative solutions to meet business requirements.
TECHNICAL SKILLS
Programming Tools: HTML, CSS, JavaScript, AJAX, jQuery, JSON, Twitter Bootstrap
Web IDE Tools: Notepad++, Sublime.
Protocols: HTTP, Secure Shell SSH.
Version Control (VCS): Git Bash (Atlassian/Github).
Operating Systems: Windows 9x/XP/7, Macintosh OSX
EDUCATION
Master of Computer Science from Silicon Valley University, San Jose- California (USA), Aug. 2014
Bachelor of Business Administration from International institute Of Special Education, UP – India
PROFESSIONAL EXPERIENCE
Cisco, San Jose, California Nov. 2014 – June 2015
Junior UI Engineer
Responsibilities:
Developed dynamic web pages using HTML/HTML5, CSS/CSS3, jQuery, Bootstrap, Less, CSS3 and Sublime Text Editor.
Closely worked with business system analyst and designers to understand the requirements to ensure that right set of UI modules been built.
Worked on application level code to perform client side validation using jQuery and JavaScript.
Designed the user interactive (UI) web pages using web technologies like HTML5, XHTML, and CSS3.
Used advanced level of jQuery, AJAX, JavaScript, CSS and pure CSS layouts.
Maintain the code base by frequent updates to revision control using Git.
Environment: HTML5, CSS3, JavaScript (Libraries: jQuery), Chrome Developer Toolbar
Housing Finance Corporation Limited, Lucknow, UP May’2010– Dec.’2011
Credit Officer
Responsibilities:
Responsible for handling loan transactions from beginning to end.
Collected, organized and marshaled all required documentation to process loan conditions.
Communicated proactively with customers, account executives, customer service reps, notaries and vendors to ensure that turn-times and rate lock commitments were met and closings occurred as scheduled.
Conducted field credit investigations to confirm the credit worthiness of the loan applicants.
Reviewed and monitored loan pipeline on a regular basis.
Coordinated closely with the sales teams and conducted training sessions for them to keep them abreast of the latest standards and policies.
Summer Internship (State Bank of India.) May 2009- June 2009
Responsibilities:
Understood the loan disbursal procedure.
Handled various positions application procurement, filing, field office, Credit evaluation, disbursement of cheque.
Surveyed loan applicants for verification wherein I chiefly focused on Auto and Education loans with Field Officer & Independently.
Authenticated the credibility of the loaner through CIBIL (Credit Information Bureau India Ltd.).
Participated in the loan approval process with the Chief Manager.
Also implemented a comparative study on customer satisfaction from the various banks and their services, where I covered SBI, HDFC, ICICI, and Bank of Baroda.
EDUCATION:
2014 -- Master of Computer Science ( Silicon Valley University).
2010 – Master’s degree, MBA (with concentration of Marketing and Finance) from Jaipuria Institute of Management, Lucknow, India, with 2nd division.
2007- Bachelor’s Degree, BBA from Agra University, U.P. India, with 1st division.
2004- 12th With concentration in Commerce from Sherwood Academy, Lucknow.
2002- 10th With concentration in Science from Seth M.R. Jaipuria School, Lucknow.
OTHER CERTIFICATIONS:
Certificate of NCFM Financial Markets module.
Certificate of Course on Bombay Stock Exchange.
Certificate of NCFM Capital Markets module.
ACHIEVEMENTS:
My internship at State Bank of India was selected as one of the best in my management batch.
My participation in an industrial visit to TATA motors commercial vehicle manufacturing plant enabled me to present the process of truck manufacturing to the complete batch.
SUPPLEMENTARY ACTIVITIES:
Member of the logistics committee in the CIA conference held at Jaipuria Institute of Management.
Won prizes in marketing games and fashion shows conducted in talent hunt competitions in Jaipuria Institute of Management.
COMMUNITY PARTICIPATION:
Volunteered in the account opening process under the Zero Balance Scheme of the Central Government for children below poverty line.
Also taught children in a school run by the Society for Computer Education and Development in Rural Areas, a Non-Governmental Organization.
Volunteered at an eye camp organized by Chintamani Savai Lal Jain trust
Volunteered at a blood donation camp organized by Chintamani Savai Lal Jain trust.
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