Customer Service Real Estate

Cell: 510-***-****

***********@*****.***

**********@*****.***

Oakland, CA 94612

Kendall Porter

Objective

To acquire a challenging position, utilizing my extensive experience and skills at meeting company goals. Seeking an opportunity that allows me to implement new and creative ideals.

Experience

March 2015 – May 2015 Gateway Bank Oakland, CA

Quality Control Analyst

Audited Wholesale Mortgage Loans

Researched loans with Encompass System

Ordered final Title Policies

Ordered Final Deed of Trust and Mortgages

Prepared files for sale on the secondary market

May 2011 – December 2013 Bank of America Concord, CA

Modification Processor / Mortgage Loan Processor

Customer Service Associate

Assisted customers modifying mortgage loans

Satisfied underwriter conditions daily

Assisted in Short Sales, Deed in Lieu, Refinancing

Engaged in problem solving for complex loan packages

April 2008 - July 2008 Bank of the West Concord, CA

Commercial Real Estate Special Assistant

Satisfied conditions for underwriters processing document requests

Title, pay-off authorization, closing loans, etc.

February 2005 - August 2007 Irwin Home Equity San Ramon, CA

Post Closing Processor / Loan Servicing

Loan Processor, New Loan Audit

Processed exception reports, maintained files, trained, and handled accounting duties

Efficiently organized, prioritized, and skillfully planned, remaining detail-minded

Education

2011-2014 Heald College, San Francisco, CA

Pursuing an Associate in Applied Science in Paralegal

1982-1984 Contra Costa College San Pablo, CA

Business Administration and Computer Science courses

Completed professional courses for Real Estate licensing and painting contracting; CA real estate license held for 12 years

2014 Attending Kaplan Real Estate School for real estate license

Profile

Over 14 years of successful experience in business activities

Decision-making - exercising informed independent judgment

Efficient organizer - detail-minded, skilled planner and team player

Microsoft Office 2000, Excel, Word, Windows, Outlook and Notes

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