Customer Service Sales

Dennis L. Stout

**** ******* ****** **. • Fennville, MI 49408

P: 269-***-**** • C: 616-***-**** • Email: *******@********.***

OBJECTIVE To secure a position that will capitalize on my diversified background and strong communication, presentations, and negotiation skills.

Education: UNIVERSITY OF WISCONSIN - LaCrosse, WI

Bachelor of Science in Parks and Recreation Administration

• Varsity Swim Team.

UNIVERSITY OF TEXAS AT ARLINGTON – Arlington, TX

Certificate of Purchasing Management, 2006

Eagle Scout

PROFESSIONAL HIGHLIGHTS

03/2014 to present Lowes Home Improvement – Holland,Mi

Customer Service – Sales Specialist

Customer Service appliance Department, Safety, Customer Service and

Delivery Conflict Resolution, Fork lift certification, Stocking.

06/2013 to 03/2014 Uni- Pac Inc- Allegan, Mi

Operation Supervisor/ 2nd shift

Manage second shift Production lines with 45 employees, plus warehouse and

Quality responsibility. Hired and trained all personnel, coordinate all production

Activities for the night. Provide guidance and discipline. Enforced and developed

Safety programs.Evaluate personnel and equipment requirements.Managed

Inbound and outbound freight.

02/2007 to 06/2013 PENSKE LOGISTICS – Grand Rapids, Mi

Operation Supervisor/ Warehouse Supervisor

Manage second shift weekend ( 6 PM to 6 AM ) inbound/outbound distribution mixing center for Knoll Office Furniture Company. Coordinate 20+ inbound/outbound scanning personnel and loading docks.Primary job duties include staffing, planning,supervise and co-ordinate production activities to ensure schedules are met within quality standards and timetable.Supervise, coach, counsel, train,and develop employee skills. Provide guidance, discipline and other personnel related activity in accordance with corporate policy. Conduct routine safety inspections and training to promote employee safety and good housekeeping. Evaluate personnel and equipment requirements for maximum performance and efficient flow of physical inventories. Generate outbound billing using AS400/ JD Edwards computer systems,and Microsoft office applications.

06/2000 to 12/2006 ENGINEERED PACKAGING INC. – Springfield, MO 65802

Vice President Purchasing and Sales

Managed the procurement of raw materials, capital equipment, and finished goods for a foam, plastics, and corrugated convertor with primary accounts in the Automotive, Industrial, and Retail Industries. Planned and coordinated material control, shipping, receiving, and warehouse operations. Developed and implemented high-impact sales, marketing, and promotional campaigns for large chain accounts. Prepared estimates, managed Sales Representative groups, and overall operations employing 60 administrative and production personnel.

• Planned and implemented sourcing strategies that significantly reduced costs, improved profit margins, and enhanced quality.

Sales Manager

Marketed industrial grade foams and plastics throughout Texas, Oklahoma, and New Mexico.

02/1986 to 06/2000 STOUT ENTERPRISES, dba Smithfield Feed & Garden/Smithfield Archery & Outdoor Sports – North Richland Hills, TX 76180

President/Owner

P&L accountability for a retail/wholesale distribution company. Created and oversaw local sales, marketing, advertising, and promotional campaigns. Managed inventory levels and coordinated purchasing efforts ensuring achievement of local demands. Recruited, interviewed, hired, trained, and supervised up to 16 employees. Managed warehouse operations and analyzed monthly financial statements.

• Purchased an on-going business increasing sales from $100K to more than $2.0M annually.

• Grew Penske Truck Rental to the largest in Texas.

• Grew the Archery Store to the largest in the southwestern U.S.

1984 to 1986 METAL STANDARD CORPORATION – Holland, MI 49423

Production and Inventory Control Manager

Directed production and material control for a mid-size metal fabrication company with prime accounts in the Contract Furniture Industry. Planned and oversaw purchasing efforts, shipping & receiving, and production scheduling. Managed customer service, outside vendor scheduling (powder coating and plating services), and warehouse operations.

1981 to 1984 BLD PRODUCTS, LTD. – Holland, MI 49423

Material Control Supervisor/Warehouse Supervisor

Managed shipping, receiving, packaging, warehousing, and material handing for an automotive parts manufacturer and distributor. Scheduled and routed incoming and outgoing shipments, evaluated personnel and equipment requirements to ensure maximum performance, and maintained accurate and efficient flow of physical inventories.

1977 to 1981 KANDU INDUSTRIES – Holland, MI 49423

Plant Manager

Coordinated and managed the manufacture of metal and wood products. Oversaw shipping and receiving, quality assurance, production scheduling, purchasing, time studies, and inventory control.

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