Customer Service Manager

Lisa Schryver 850-***-**** ********@***.***

OBJECTIVE: My objective is to acquire a challenging, gainful and stable position, which will allow me to utilize my training and skills to increase the proficiency and/or profit margin of your company.

SUMMARY OF QUALIFICATIONS:

Exemplary client/Employee relations.

Ordering product /Inventory Control

Accounts Payable/Receivable

Advertising/Marketing Set up

Proficient with MS Office

Strong Communicator

Shipping/Receiving

Switchboard/Receptionist

New employee training

Facility maintenance

PROFESSIONAL EXPERIENCE

Joshua Management Inc., Management May 2009 – Present

Entrepreneurial manager, overseeing daily operations of 688 units

Company trainer, responsible for training new employees and provide continual support, education, motivation,

Responsible for maintaining the day to day updating of social media platforms

Conducted marketing and networking with local businesses, chamber, community involvement and charities

Responsible for rental of storage units and office suites to attain store revenue goals

Delivered superior customer service through proper phone selling techniques and walk-ins

Maintained clean, safe and secure environment, including daily lock checks as well as visual inspections

Managed Accounts Receivable process

Adhered to budgeted occupancy, delinquency, revenue, insurance and POS sales

Prepared units for auction as prescribed by law

Coordinated vendor purchases and contractors

The Home Depot, Cashier/Special Services/Shipping Receiving November 2005 – February 2009

Verified and kept records on incoming and outgoing shipments and prepared items for shipment

Assist customers with special orders and installed sales

handling and processing purchase transactions; help customers locate product within the store for purchase; make suggestions for additional products for a customer's project; answer multi-line phone system

Tobacco Annie’s Inc., Store Manager November 1995 – November 2005

Verified and kept records of all income and outgoing sales

Manage day to day store operations

Schedule, train, supervise and direct store employees

Store appearance, signage and product displays

Maintain inventory and order product

Education: Woodham High School

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