Customer Service, Call Center, Accounts Receivables, hospitality
Resume:
Ronda Schnaubert
Little Elm, TX 75068
Cell: (214) - 277-9616
Email: ***************@*****.***
QUALIFICATIONS:
Resourceful in the completion of projects, effective at multi-tasking.
Detail oriented professional w/strong organizational, analytical & problem solving skills
Excellent with customer support services
Proven ability to meet deadlines working under pressure in high volume fast paced environments.
Kitchen Lead Sales Associate, 08/2012 to 04/2015
KROGER MARKET PLACE – Little Elm, TX
• Drive sales results through greeting and assisting customers on the sales floor and maintaining solid product knowledge.
• Replenished floor stock and processed shipments to ensure product availability at all times.
• Maintain an awareness of all promotions and advertisements and execute merchandise placement for sales and other promotional events.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Followed merchandising guidelines to present visually appealing displays.
Sales Associate, 02/2012 to 08/2012
DOLLAR TREE – Little Elm, TX
• Cashier maximizing Sales Potential by offering daily/weekly sale items.
• Excellent Customer Service skills.
• Merchandise Display and freight processing.
IT Asset Management Coordinator, 09/2007 to 02/2010
RENT A CENTER CORP – Plano, TX
• Responsible for the effective and timely Ordering, transfer/disposal, tracking & rapid deployment of all field IT fixed assets for the organization, including all software assets & licensing on the home office pc's, PC's in the stores, markets, regions and service centers.
• Order and direct the delivery of new store IT hardware equipment.
• Coordinate the return of IT assets as store closures occur.
• Coordinate the storage and reuse of IT related equipment.
• Evaluate and dispose of IT related hardware as hardware reaches end of useful life.
Customer Account Rep, 03/2007 to 09/2007
UPS SUPPLY CHAIN – Coppell, TX
• Calling consumers to arrange payments on closed accounts and working through various payment plans.
• Audit freight invoices for accuracy and adjust payments to customers as required.
• Assist in research and resolution or balance due or past due bills.
• Take corrective action with customers to prevent repetitive billing problems and improve initial billing accuracy.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Reconciled vendor statements and handled payment complaints or discrepancies
CSR – CORRECTIONS 08/2004 to 08/2006
CON-WAY FREIGHT – North Richland Hills, TX
• Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.
• Analyze invoices for billing accuracy.
• Research commodity information using the National Motor Freight Classification for applicable description and class and correct the accurate class/pricing program.
• Properly bill shipments pursuant to applicable tariffs and pricing agreements.
Credit Card Reconciliation, 06/2001 to 06/2002
7/ELEVEN, INC. – Dallas, TX
• Post, verify and reconcile credit card transactions for 400 franchise locations.
• Complete month-end accounts receivable reconciliation's.
• Identify research and resolve payment discrepancies.
• Follow up to ensure outstanding items are cleared timely and appropriately.
Reservations/Accounts Receivable, 06/1988 to 08/1998
BUDGET RENT A CAR – Carrollton, TX
• Taking inbound calls, scheduling car rental reservations.
• Taking payments, verifying and inputting international travel info.
• Audit, adjust, invoice and collect on assigned customer accounts.
• Successfully processed and invoiced high volume accounts, maintaining an average 93% current on receivables.
• Created a lost ticket for billing missing vouchers, to minimize loss of payment, during company consolidation.
• Review weekly aging reports to identify potential problem areas and make appropriate contacts to resolve issues that could delay the payment process.
• Complete month-end accounts receivable reconciliation's.
• Follow up to ensure outstanding items are cleared timely and appropriately.
• Trained new hires.
Accomplishments
• Successfully processed and invoiced high volume accounts, maintaining an average 93% current on receivables.
• Top sales/reservations per company standards, for 6 consecutive months. Earning a bi-monthly incentive bonus check.
• Successfully and timely managed the fixed assets from a 280 merger store closures to be refurbished and redeployed to store locations saving over $90,000.00 in the current year.
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