Customer Service Operator

Phalline Chan

Customer Consultant/ Merchandise Processor - GAP INC. Direct

Grove City, OH

************@*****.*** - 614-***-****

Seeking a position that will allow me to utilize and enhance my skills, to advance and expand my knowledge, and to assist in the improvement of the organization. Goal oriented person that holds time management to the highest standard. Strong work ethic and collaborative skills. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Consultant/ Merchandise Processor

GAP INC. Direct - Grove City, OH - July 2007 to Present Actively on the Safety Committee

• Promoted to be a Floor Trainer and Research exceptions

• Customer Consultant Merchandise Processor

• Satisfy customer's return orders

• Picking and packing clothing

• Investigate fraudulent orders

• Communicate between call center and warehouse through via phone and Emails

• Return processor

• Power equipment operator

Customer Service

McDonalds - Columbus, OH - August 2006 to July 2007 Responsibilities

• Inventory Control

• Food equipment operator

• Cashier

EDUCATION

Culinary Arts and Small Business Management

Hocking College

June 1999 to September 2001

ADDITIONAL INFORMATION

• 8 year's experience in Warehouse setting

• Equipment operator

• Inspection and Packaging

• Quality Assurance experience

• Inventory Management

• Proficient in Microsoft OfficeWord, Excel, Access

• Detail Oriented

• Demonstrate trouble shooting skills

• Able to multitask

• Trained new employees

• Excellent verbal and written communication

• skills

• Able to delegate responsibilities to others

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