Customer Service Microsoft Office
Resume:
Mohammad Ali
**** ******** **** *****, ********* Tx, 76017
***.*****@*****.***
OBJECTIVE
Motivated and knowledgeable Junior Level Application candidate with proficiency in software applications and database management. Aspires to master new applications and gain experience in information technology.
PERSONAL DATA
● Date of birth: 27 December 1989
● Place of birth: Jordan
● Nationality: Jordanian/American Permanent Resident
EDUCATION
2009-2013 Jordan University of Science and Technology Irbid, Jordan
● Bachelor of Computer Information Systems
● Minor in Information Systems
TECHNICAL SKILLS AND QUALIFICATIONS
● Programming languages: HTML, C#, ASP.Net, Object Oriented Analysis, C++, data structure.
● Software Applications: Health Information system, Management Information System, Decision support system.
● Database Management: SQL, Oracle, Data Storage, Data Mining
● Operating Systems: Windows, IOS.
Strong understanding in system development life cycle (SDLC).
Good experience writing SQL statements.
Strong analytical, troubleshooting, problem solving, decision making and negotiation skills.
Good understanding of data warehousing concepts
Good knowledge of Microsoft visual studio.
Good understanding of testing and Quality Assurance fundamentals (Analyze Test Results, Break Project Into Attainable Progress Goals, Create Test Plans, Identify Areas of Improvement Identify Isolate and Track Bugs Throughout Testing, Identify Potential Problems Users May Encounter, Perform and Document Risk Analysis, Record Test Progress and Results, Solid Understanding of QA Testing Environment)
Enforce to ensure quality effective and effectiveness of the testing effort
Very excellent working with team and ensure to achieve the goal.
Good understanding of waterfall model, Prototyping, RAD (Rapid Application Development), JAD (Joint Application Design ), AGILE Method,Database Design, Testing, Maintaining.
Good understanding of Project Risk Factors: Project size, Project structure
Development group, User group.
● Other Skills: E-Business Concepts, System Analysis, software engineering, Project management,Modeling and simulation, Network,Management Concepts, Human Resource Concepts, Microsoft Office Excel, PowerPoint and Word, Microsoft Photo Editor, Fluent in Arabic, and typing (Arabic-English).
EXPERIENCE
June 2013-September 2013 Al-Mafraq Municipality Irbid, Jordan
IT Support Intern
● installed and configured operating systems
● resolved internet and network issues
● diagnosed and solved software problems
May 2014-October 2014 (Servisair) KLM Royal Dutch Airlines Dallas, TX
Customer Service Agent/Operations Officer
● Prepare daily briefing and flight paperwork.
● Ensure safe guidance of aircraft movement on arrival and departure
● Follow and enforce security regulations to ensure the safety and integrity of customer and company property.
● Supervise maintenance of aircraft and ramp
May 2014-present (Ground Service International) British Airways Dallas, TX
Customer Service Agent/Turn around Coordinator
● Daily briefing and flight preparation
● Aircraft safety and guidance
● Enforce security regulations
● Supervised aircraft maintenance
Contact this candidate