Customer Service Administrative Assistant
Resume:
Hou,TX *****
********@*****.***
DELORES MILES
OBJECTIVE
To obtain a position in Medical Billing and Medical Administrative Assistant. Using a positive attitude, great customer service skills, attention to detail and accuracy. With a desire to succeed in a fast-paced environment to make a difference in the offices billing and administrative procedures.
SKILLS
Medical Insurance, Claim Entry and payment posting
ICD-9, CPT-10
Excellent phone and interpersonal skills
HIPAA Compliance
Office Procedures, Risk Management, Financial Procedures
Types 35wpm, 10-key
WORK HISTORY
MASTER STYLIST/ SALON OWNER, SALON DUPUY, HOUSTON, TX
06/2011-Present
Maintain a clean and comfortable environment for my clients. With a professional and approachable appearance.
Keep an inventory of professional products for retail sale and salon use.
PROJECT COORDINATOR/DATA-ENTRY CLERK, AMERICAN WORKERS INSURANCE SERVICES, HOUSTON, TX
03/07-12/07
Monitoring agents on Symposium keeping track of calls being monitored. To ensure the quality of their call and knowledge of the program.
Extensive data inputting applications making sure that everything is submitted, and verified. Creating spreadsheets, and reports for accounts.
CUSTOMER SERVICE/TECHNICAL SUPPORT, CHASECOM, HOUSTON, TX
06/06-12/06
Troubleshooting customers issues with AT&T DSL issues. Heavy customer service skills.
Making sure the customer is handled even if case must be escalated
CUSTOMER SERVICE/CLERICAL DUTIES, GROCERS SUPPLY, HOUSTON, TX
06/04-03/06
Handle all incoming shipping and receiving calls on a multi-line system.
Perform extensive clerical duties.
Handle customer complaints, and order mistakes to maintain a high level of customer satisfaction
EDUCATION
CMAA CERTIFICATION, HOUSTON COMMUNITY COLLEGE,#R7W5H9L7 ISSUED 6/26/15 EXP.6/26/17
CERTIFICATION OF COMPLETION, HOUSTON COMMUNITY COLLEGE, 6/12/15
Medical billing, and Administrative Assistant- Medical Business Office Professional, HIPPA
COSMETOLOGY LICENSE, PAUL MITCHELL COSMETOLOGY SCHOOL, 1/07-9/08
HIGH SCHOOL DIPLOMA, JACK YATES HIGH SCHOOL, 1999-2002
REFERENCES
PROVIDED UPON REQUEST
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