Customer Service Engineer

Sameh I. Wassif

Tel: 978-***-**** Roxbury, Massachusetts *****.******@*****.***

Field Service/ Biomedical Engineer, Sales Support, Medical Instruments Support

Summary

Desire a Field Service Engineer / Technical Support position in a major enterprise to further develop possible solutions in the healthcare industry.

Strength

10+ years with biomedical experience to install, repair and remove medical equipment.

Vast experience as Field Service Engineer & Customer Service for medical laboratory instruments and equipment enterprises.

Hands-on equipment repair, preventative maintenance, troubleshooting, calibration, following quality control rules, Customer training for devices with different technologies of mechanics, electronics, pneumatics and optics included “Laser Technologies”.

Committed team player with finely tuned interpersonal and communication skills.

Completed of several hospital turnkey projects.

Worked in challenging environments; managed projects utilizing external/internal resources; demonstrated leadership abilities when working with crossfunctional teams; with interpersonal skills

Professional Experience

Field Service Engineer / Consultant 2012-Present

West Roxbury Non-Profit Organization, Roxbury, MA

oInstall, repair, contract and maintain building equipment, workshop technician.

Lake Land Co., Atlanta, Georgia, USA

oInstall, and machinery setup for diet sweet products and packing machines

The Eastern Company for Engineering & Trade, “ETICO” 1998-2012

Biomedical / Field Service Engineer

Install, repair and maintain instrumentation and systems in a life science laboratory environment. Provide technical support for Laser and Optical in Hematology, Flow Cytometry fully automated analyzers plus Industrial Particle Size Analyzers devices and equipment.

Installed, maintained, performed troubleshooting, repaired electronics, optics included laser technology, mechanics and pneumatics.

Supported sales, and provided customer service and training.

Provided technical support for medical devices and autoanalyzers

In charge in manufacture some of the medical reagent and consumables.

Education

Bachelor of Science (B.Sc.) Degree in Electrical Engineering, Alexandria University.

Professional Training

Completion of training on new machinery in France, England, Switzerland:

-DIAGNOSTICA STAGO COMPANY -France, (Coagulation Analyzers)

-HOSPAL -France, (Dialysis)

-COULTRONICS -France, (LS Particle Size Analyzer)

-SEBIA France, (Electrophoresis Systems)

-COULTRONICS -France, (Flowcytometry Model XL)

-BECKMAN COULTER -Switzerland, (Access Immunoassay Analyzer)

-BECKMAN COULTER England, (Gen-S Hematology Analyzer)

-BECKMAN COULTER (Lh 750 -Lh 500)

-Access 2 Immunoassay Analyzer). -Switzerland 2011

Examples of turnkey projects in which I participated on behalf of my ex employer:

-As ETICO was the sole agent for Beckman Coulter & U.S. Export Company, which was one of the well-known suppliers of medical and scientific laboratory instruments supplier, I was responsible for the large turnkey projects as follows:

-1992 (SU26 & SU54) project

-Project Engineer:

-I managed the installation schedules; contacted subcontract suppliers; installed and maintained

instruments which had no local representatives for the respective manufacturers.

- 1994 (Shebien El Koom General Hospital Extension) project

-Project Manager:

-I installed and maintained wide range of laboratory instruments and equipment, including refrigerators, centrifuges, analytical scales, microscopes, and more. I setup time tables for the subcontractors' installations, prepared the required documentation, and oversaw all Technical Support phases to ensure customer satisfaction.

-1994 (Narp) project

-Project Manager:

-I managed the non-medical technicians who assembled the entire lab, including benches equipped with taps, basins and gas traps. I also managed two other engineers who were

responsible for the installation of the lab instruments.

-1995 (EI-Galaa Military Hosp.) turnkey project

-Project Engineer:

-I set up all installation schedules and managed subcontractor engineers. I also installed my

employer's range of instruments and performed on-site customer training. I also prepared and

organized all required documentation for my employer and the customer.

-1996 (The New Kasr EI-Aini Hosp.) turnkey project

-Project Manager:

-I installed my employer's range of instruments; performed on-site customer training; performed all required troubleshooting; completed the required documentation; and managed other engineers and technicians who installed equipment and instruments at the hospital's lab and pharmacy. I also operated theater equipment there. There, I also coordinated between manufacturers' representative, local company engineers, hospital administrators and physicians, and prepared all necessary documentation.

-2008 (Fertility & Cryogenics Services Lab, Chicago, USA) project

-Project Consultant:

-There, I managed non-medical technicians who installed the labs and bench-tested the equipment with taps, the basins and gas traps. I also managed other engineers who were responsible for the installation of laboratory instruments supplied by Diamond Diagnostics. There, during my annual vacation and on my own personal time, I performed the pre-installation requirements for the lab, the setup for the ordering system, placed orders and supervised laboratory instruments supplied and installed by Diamond Diagnostics.

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