call centre agent
Resume:
Curriculum Vitae of Tebogo Mabusela
TEBOGO MABUSELA
P.O. KWA- XUMA 1818
******.**********@*****.***
CAREER PROFILE:
A THOUROUGHLY TRAINED, CORPORATE AND CUSTOMER ORIENTATED CALL CENTER AGENT. WITH OUTSANDING EXPERIENCE IN CUSTOMER SERVICE FIELD FROM WORKING AS A MARKET RESEARCH RECRUITER, FITNESS INSTRUCTOR, ADMINISTRATOR AND WAITRESS. A TEAM LEADER, AND PLAYER. WITH GREAT COMMUNICATION SKILLS, PEOPLE SKILLS AND KNOWLEDGE, TIME MANAGEMENT AND EXCELLENT COMPUTER SKILLS AND KNOWLEDGE.
CAREER HISTORY.
VULA – VULA RESEARCH SERVICES
MARKET RESEARCH RECRUITER.
2011-2013
WORKED AS A TEAM OF RECRUITERS APPROACHING, AND GETTING RESPONDENTS FOR CLIENTS. MY ROLE WAS TO ENSURE THAT I FIND RESPONDENTS THAT FIT THE CLIENTS CRITERIA AND ORGANISE A GROUP DISCUSSION FOR ALL RESPONDENTS TO SHARE THEIR KNOWLEDGE AND GIVE IDEAS TO OUR CLIENTS
NEXDOR RESTAURANT
WAITRESS
2013
WORKED AS A WAITRESS. RENDERING CUSTOMER SERVICES. ENSURING THAT CUSTOMERS WERE SEREVED, AND CONSTANTLY ATTENDED TO. COMMUNICATE WITH KITCHEN AND BAR STAFF TO MEET AND EXCEED ALL MY CUSTOMERS NEEDS.
VIRGIN ACTIVE HEALTH CLUB.
PARTIME ADMINISTRATOR AND FITNESS INSTRUCTOR.
2013 – 2015
WORKED AS A FRONT DESK ADMINISTRATOR, WELCOMING CUSTOMERS, SIGNING IN NEW CUSTOMERS AND VISTORS. ANSWERING AND TRANSFERING CALLS, WORKING ON THE COMPANIES SYSTEM TO FILL OUT NECCESARY WORK, AND ATTENDING TO QUERIES.
WORKED AS FINESS INSTRUCTOR, GIVING CLASSES AND HELPING ON THE GYM FLOOR. ENSURING NEATNESS AND MEMBER SAFETY
EDUCATION AND TRAINING
Diversity High School
Year Completed: 2012
Subjects Passed:
English
Afrikaans
Mathematical Literacy
Business Studies
Economics
Computer Applications
Life Orientation
CORNERSTONE SUPREME COLLEGE
YEAR COMPLETED: 2015
SUBJECTS PASSED:
All about Call Centres
Service
Communication
Managing Calls Effectively
Telephone Techniques
Sales Skills
Debt Collection skills
Microsoft Word
Microsoft Excel
Leadership
CREDITS: 52
LANGUAGES (SPEAK, READ, WRITE)
ENGLISH, AFRIKAANS, SETSWANA, ISIZULU, SESOTHO, ISIXHOSA
References
1. Name: Daniela Wingate
Position: Company Owner
Cell phone number: 072-***-****
Name of Company: Vula-vula Research Services
Department: MANAGER
Office number: 011-***-****.
Cell-phone number: 083-***-****.
1. Name Thato Moloi
Position: Senior Manager of staff and operations
Cell phone number: 060-***-****
Name of Company: Nexdor Restaurant
1. Name Fezile Giwu / Kgopotso Manamela
Position: Front Desk Manager and Fitness manager
TELEPHONE NUMBER: 011-***-****
Name of Company: Virgin active
Personal details
DATE OF BIRTH: 21 SEPTEMBER 1993
HEALTH: NO CHRONIC MEDICAL ILLNESSES, FIT AND IN SHAPE.
NATIONALITY: SOUTH AFRICAN
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