Customer Service Sales

Kenneth Walker Jr

*** ****** **** **, ******* Tx 77090

Home: 713-***-**** - *********@*****.***

Summary

Export Coordinator with extensive experience in various supply chain management, warehousing and material handling

techniques, known for having excellent time management, communication and customer handling skills. Good record

keeping, documentation, shipping procedures and practices, packaging details, and stocking the inventory systematically

Key Skills

Global logistics Inventory control

Ground and air transportation Warehouse and fulfillment

Vendor management Detail-oriented

Shipment consolidations planning GeAdmp02 experience

Accomplishments

Dangerous Good Specialist HAZMAT

Experience

Export Lead

February 2013 to Current

SMCargo (United Airlines) - Houston, Tx

Communicates with airlines and overseas agents via phone and email

• Take booking requests and export customer service calls throughout the day

• Confirms current rates are set up prior to making necessary bookings

• Review standard operating procedures to ensure compliance

• Create proper and complete export documentation

• Negotiate trucing rates and approve all truck bills for payment

• Proactively notify customers of ANY delays regarding arrival or delivery of cargo

Department Manager

April 2012 to December 2013

Guitar Center - Houston, Tx

Providing honest and positive feedback to customers regarding the best products that fit the customers'

expectations

Handling sales transactions, which may include operating cash registers

Being knowledgeable about the benefits and uses of each product.

Product Technician

November 2010 to June 2012

Aaron's Sales & Lease - Huntsville, Tx

Verify correct product and accessories for delivery or return

Ensure that all merchandise is clean and in operating condition prior to delivery

Offload, install and demonstrate merchandise

Perform routine service calls and product exchanges

Confirm customer identification, collect money and obtain customers signature on lease agreements

Education

BBA : Education, 2017

Texas Southern University - Houston, Tx

Coursework in Logistics and Transportation Technology

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