Customer Service Manager

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Michael S. Snow

**** ******** **., ***** ******, Tn 38257 731-***-****

********@*****.***

MANAGER

OBJECTIVE:

To obtain a position where I can maximize my safety skills, quality assurance, training experience, customer service and a successful track record as a manager. SUMMARY OF QUALIFICATIONS:

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the management field. Experience in quality assurance and customer service with focus on providing the customer with the highest quality product. Major strengths include strong leadership, outstanding communication skills, competent, team player, attention to detail, dutiful respect for compliance in all regulated environments and supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thorough knowledge of current manufacturing practices and a clear vision to accomplish the company goals. Computer and Internet literate. SKILLS SUMMARY

● Plant Manager ● Report Preparation ● Front-Office Operations

● General Office Skills ● Computer Savvy ● Customer Service

● Scheduling ● Marketing & Sales

PROFESSIONAL EXPERIENCE:

Full Line Exhaust, Fulton, Ky (12/201 - Present)

Sales

Responsible for resolving customer questions and complaints. Quality assurance - inventorying and shipping correct products. Rapidly learn and master varied computer programs.

2

Federal Materials, Union City, Tn (3/2002 – 1/2009) Plant Manager

Oversee operations and provide impeccable customer service. Strategic workload planning for two plants. Ensured employees followed D.O.T. regulations. Conducted weekly safety meetings. Ensured product quality.

EDUCATION:

University of Tennessee Martin, TN United States 09/2009 Bachelors Degree

COMPUTER SKILLS:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

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